RAM Mounts · 23 hours ago
Sales Support Specialist
Seattle, WA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrNational Products Inc is a leading manufacturer of RAM Mounting Systems, serving rugged industries with high-quality mounting solutions. The Sales Support Specialist plays a crucial role in the Sales Operations team by managing order processes and enhancing customer success through effective communication and support.
Consumer GoodsHardware
Responsibilities
Processing Purchase Orders and Order Revisions as backup Order Entry
Capturing and updating precise and relevant customer details in our ERP software
Supporting NPI’s Account Management team on customer-specific solutions
Provide order status updates and support customer requests
Supporting operational process improvements to adhere with our ISO:9001 Quality system
Proactively refine best practices to improve efficiencies of sales team
Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices
Manage hundreds to thousands of customer support tickets weekly to prioritize customer needs
Qualification
Required
Data entry experience requiring a high degree of accuracy
Able to read and understand discrete PO's and communication skills to resolve discrepancies
Production operations mindset, embracing FIFO/MTO order management principles
Experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
Strong web-based application skills for support ticketing
Clear verbal and written communication skills
Highly organized task management skills
Excellent time management and efficiency focus
High school diploma required
Preferred
Work experience within just-in-time-delivery Original Equipment Manufacturing
Inside sales experience
Benefits
Employer paid Medical, Dental, Vision, and Life Insurance
Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
401k with up to 4% employer match
Additional paid parental leave beyond state/federal offerings
Quarterly catered lunch events for all employees
RAM Mounts product discounts
Company
RAM Mounts
RAM Mounts is a consumer goods company that provides mobile mounting equipment and docking stations.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Carnevali
Pres./CEO
Ashley Swearingen
Marketing Manager - Events & Strategic Partnerships
Recent News
2025-03-13
Google Patent
2025-02-16
Company data provided by crunchbase