First Chicago Insurance Company · 5 hours ago
Claims Supervisor
Chicago, IL
Full-time
Hybrid
Senior Level
5+ years expFirst Chicago Insurance Company is seeking a Claims Supervisor for their Auto Bodily Injury/Casualty Claims unit. The role involves supervising the claims unit, ensuring compliance with state guidelines, and managing staff development and quality assurance of claims.
Auto InsuranceCommercial InsuranceConsultingFinancial ServicesInsurance
Hiring Manager
Jodi N.
Responsibilities
Lead, motivate, and provide direction to the Auto BI Casualty Unit
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes
Work with staff relative to any suits drawn on cases with respect to litigation handling
Develop and manage a cost effective defense strategy
Identify Systems issues/problems/suggestions for enhancements
Manage the administrative functions of the unit which include:
Review, provide direction and assign new losses
Screening and selecting candidates
Setting performance objectives and monitoring performance results
Conduct performance appraisals
Complete reports as necessary
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
Conduct unit meetings
Review and respond to Department of Insurance complaints
Review and direct claim activity on customer inquiries
Complete special projects as assigned
Qualification
Required
5+ years auto liability claims supervisory experience
5+ years managing litigated personal auto files
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
Company
First Chicago Insurance Company
First Chicago Insurance Company offers auto insurance, workers' compensation, and general liability insurance services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Kelly
Chief Accounting Officer (CAO)
Recent News
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