C4 Technical Services · 1 month ago
Patient Education Consultant
Tampa, FL, US
Full-time
Onsite
Entry, Mid Level
2+ years expC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota. They are seeking a Patient Education Consultant to educate patients and caregivers on device use, manage direct sales, and ensure compliance with regulatory requirements while traveling locally to conduct trainings and demonstrations.
Information TechnologyTelecommunications
Responsibilities
Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
Contact patients within service levels expectations to schedule and complete trainings and demonstrations
Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
Review, complete and submit required paperwork with patient and answer questions
Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
Effectively use translation tools for patients where English is not their first language
Meet or exceed established performance expectations
Maintain compliance with all appropriate regulatory requirements including HIPAA
Travel up to 80% within assigned territory
Other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent work experience
2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
Experience/willingness to have direct patient experience
Need to be comfortable going into patients homes for demos/training of various demographics/neighborhoods, put on garments on patients in clinical manner
Willingness to travel locally with their own car
Organization skills and attention to detail for admin work
Partnership/coordination with sales team
Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
Contact patients within service levels expectations to schedule and complete trainings and demonstrations
Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient's financial responsibility for the product, insurance coverage and finalizing the sale
Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient's individual needs (utilize adaptive technique when needed)
Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
Review, complete and submit required paperwork with patient and answer questions
Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
Effectively use translation tools for patients where English is not their first language
Meet or exceed established performance expectations
Maintain compliance with all appropriate regulatory requirements including HIPAA
Travel up to 80% within assigned territory
Ability to lift 20 pounds on a regular basis
Ability to work remotely and travel to patients in a home, clinic or virtual environment
Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
Strong interpersonal communication skills including the ability to empathize with patients and caregivers
Strong critical thinking and decision-making skills in healthcare related situations
High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
Skilled in teaching others
Ability to stay focused and organized to complete assigned tasks
Technology savvy to efficiently complete paperwork, update records and communicate progress
Ability to be self-directed and work independently to overachieve results
Preferred
Health related certification
Medical device or healthcare industry experience
Company
C4 Technical Services
C4 Technical Services is an information technology company offering IT and telecommunication services
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mary Gaida
CFO
Anderson Cooper
C/O installer( power tech)/wireless tech
Recent News
Company data provided by crunchbase