International SOS Government Medical Services · 1 week ago
Medical Records Technician Coder
Temple, TX, US
Full-time
Onsite
New Grad, Entry LevelInternational SOS Government Medical Services delivers customized medical and security risk management solutions. The Medical Records Technician Coder provides administrative support by processing health information and coordinating community care consults for Veterans, ensuring compliance with VA policies and performance standards.
Hospital & Health Care
No H1B
U.S. Citizen Only
Responsibilities
Provide administrative support to Care in the Community (CITC) by receiving and processing health/administrative information and coordinating community care consults and appointments (access, scheduling, referral processing, customer service) for Veterans across CTVHCS, using VA systems and adhering to VA policies and performance standards
Perform and coordinate appointment scheduling in accordance with VHA Directive 1230 (Outpatient Scheduling) and VHA Directive 1232 (Consult Management)
Properly process community care consults via HSRM/PPMS and related tools
Screen and receive calls courteously and timely; respond to inquiries regarding service delivery
Validate and update patient demographics in scheduling software or refer to Enrollment/Eligibility as appropriate
Ensure received outside medical records and information are integrated into CPRS and VistA
Retrieve and respond to calls, emails, and Teams messages within 48 business hours
Follow Minimum Scheduling Effort; disposition referrals; work assigned reports/metrics (e.g., Aged Active/Scheduled, Idle >14 days, Admin Closed with Medical Records)
Monitor, route, and process incoming/outgoing faxes and mail in accordance with HIPAA and privacy/security requirements
Collaborate with the CITC team; communicate scheduling/referral issues to the supervisor/Lead MSA; participate in team huddles as required
Comply with TJC/CBI programs; verify two patient identifiers; maintain IT security and protect sensitive records
Ability to work with the following systems: VistA, CPRS, HSRM, CTM, PPMS, REFDOC, EPSI, ECR, RightFax, Cisco/Jabber, Outlook, Teams, Microsoft Office
Complete all mandatory required training per VAMC policy
Be aware of all laws, regulations, policies, and procedures relating to Privacy, Confidentiality and HIPPA and complies with all standards
Maintain zero breaches of privacy or confidentiality
Complete all performance standards within VA guidelines
Qualification
Required
Must be able to type at least 50 words a minute
Have basic medical terminology knowledge
Proficiency with VA systems and Microsoft Excel
High School (HS) or General Equivalency Diploma (GED)
Must be able to read, write, and speak English to effectively communicate
US Citizen or Permanent Resident Card is required
Pass/possess VA Public Trust Clearance
Benefits
Medical
Dental
Vision
Basic life insurance
401k plan
Paid time off
Annual bonus
Company
International SOS Government Medical Services
The International SOS Group of Companies is in the business of saving lives, protecting global workforces from health and security threats.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase