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Kirby · 1 hour ago

Customer Service Representative

Channelview, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Kirby is a company specializing in marine systems, and they are seeking a Customer Service Representative to join their team. The role involves processing customer requests, managing orders, and ensuring customer satisfaction while maintaining safety standards.

Transportation/Trucking/Railroad

Growth Opportunities

Responsibilities

Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer

Ascertains and verifies credit rating of customer and applies to quotation or order

Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required

Computes price, discount, and shipping charges as required

Initiates purchase requisitions

Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention

Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

Follows up on orders to ensure delivery by specified dates

Recommends type of packing or labeling needed on order

Resolves customer complaints within limits of authority

Enters ordered parts on sales orders and prints pick tickets for such parts

May require forklift training

Other duties as assigned

Develop relationships with coworkers to better understand the processes and culture that affect safety

Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas

Thoroughly knowledgeable of Safe Work Policy