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Wrapbook · 4 hours ago

Implementation Specialist III, Film & Television

United States

Full-time

Remote

Mid Level

$74K/yr - $120K/yr

Wrapbook is a smart, intuitive platform that simplifies production payroll and accounting. The Implementation Specialist will onboard Film and TV clients onto the platform, ensuring a smooth transition from sales to their first payroll while fostering strong client relationships.

Computer Software

Growth Opportunities

Responsibilities

Own the onboarding process from sales handoff to the client’s first payroll, ensuring clients are fully trained and equipped to use Wrapbook effectively

Serve as the client’s primary point of contact during onboarding, maintaining proactive, clear communication, setting expectations, and meeting deadlines

Work closely with internal teams—including Labor Relations, Product, Customer Success, and Operations—to ensure client setup is accurate and tailored to their needs

Understand the competitive landscape and how other entertainment payroll providers software differ from Wrapbook. Explain to customers how to perform the same function with Wrapbook

Partner with internal teams to configure client contracts and platform settings to meet business requirements

Provide comprehensive training to clients on Wrapbook’s platform, bringing in subject matter experts as needed for additional guidance

Collaborate with the client and their Customer Success Manager to process the first payroll accurately and efficiently. Transition the client to ongoing support once onboarding is complete

Develop and maintain standard operating procedures, checklists, milestones, and documentation to ensure consistency and efficiency in the onboarding process

Address critical issues promptly, ensuring timely resolution while maintaining a positive client experience

Collect client feedback during and after onboarding through surveys and other channels, sharing insights with relevant teams to refine processes and improve future experiences

Take on other duties as assigned to support onboarding and client success initiatives

Qualification

FilmTV payroll onboardingClient communicationProject managementGoogle SuiteSalesforceVerbal skillsWrapbook platform experienceWritten skillsInterpersonal skillsPresentation skillsOrganizational skillsAdaptabilityProblem-solving

Required

Bachelor's degree or equivalent experience

Experience in Film and TV entertainment payroll onboarding and the ability to speak fluently to union and non-union workflows

Previous project management experience, with the ability to juggle multiple priorities

Excellent verbal, written, interpersonal, presentation, and organizational skills

Strategic thinker with adaptability to change and problem-solving expertise

Proficiency in tools like Google Suite, Zoom, Notion, Salesforce, and other collaboration platforms

Preferred

Experience with the Wrapbook platform is a plus

Benefits

Unlimited Paid Time Off

Work from anywhere in Canada and USA

Health and Dental benefits

Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

Up to 2% matching RRSP / 401K

Learning and Development opportunities

Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Company

Wrapbook

Glassdoor4.5

Wrapbook is the next standard in production payroll and accounting—a force multiplier that empowers finance teams in film, TV, commercials, and other media to accomplish more, faster, with greater data integrity.

Founded in 2018