Cypress HCM · 4 months ago
Linguist & Software Quality Assurance
Plano, TX, US
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrCypress HCM is seeking a Linguist and Software Quality Assurance professional to enhance tool utilization and support NMT improvements. The role involves managing multiple projects, improving test coverage, and collaborating with internal teams to ensure high-quality language model outputs.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets
Prompt engineering on some of the internal platforms
Support / drive NMT improvements (Main member that drives Spanish translation)
Ensure the successful execution of multiple projects simultaneously
Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization
Exceptional problem-solving abilities and debugging and log analysis skills
Evaluate defects/issues based on market impact and product specification (Technical)
Communicate high priority risk defects/events to middle and upper management
Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders
Maintain up-to-date competitive knowledge on voice quality market trends
Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments
Communicate with internal/external teams in professional manner to build and maintain excellent rapport
Determine course of action for the completion of objectives and tasks with limited instruction
Works on problems of limited scope. Follows standard practices and procedures
Conduct usability testing across platforms to identify friction points and accessibility issues
Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs
Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices
Create and maintain prompt evaluation frameworks, including edge cases and expected output quality
Report usability bugs and inconsistencies in AI-driven features with user impact assessments
Define metrics and standards for prompt performance (e.g., coherence, relevance, tone)
Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint
Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool)
Support continuous improvement of UX and AI feature integration through data-driven QA practices
Document test cases, user flows, and prompt strategies for internal reference and training
Evaluate model output quality across diverse scenarios and edge cases
Qualification
Required
Ability to speak English fluently and record the audios for improving quality of products
Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models
Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts
Proven experience working with QA test plans, manual/automated test executing and managing defects/issues
In-depth knowledge on product quality management and development and QA lifecycles
Excellent communication skills required
Strong command of language, creativity and logical reasoning
Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
Goal oriented, possess a sense of urgency and capable to work under pressure and also work independently with limited supervision
Self-starting motivated type
Pro-active and be able to engage with multiple teams in multiple locations
Can-do attitude and will need to do whatever it takes to complete the job
Excellent multi-tasking skills
Takes responsibility for their tasks and complete and drive their projects to completion
Software development experience required
BS in Computer Science/Engineering or related field is required
Preferred
Experience in software QA is desirable
Experience in ML/AI systems is desirable
Experience in the Mobile/Telecom industry is desirable
English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability preferred
Familiarity with LLMs and prompt engineering tools
Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET)
Passion for learning and upkeep of evolving technologies
Having an in-depth understanding on how technology influences the development of culture and society
MS in Computer Science/Engineering or related field is preferred
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase