NVR, Inc. · 5 days ago
Part-Time Customer Service Associate
Reston, VA
Part-time
Onsite
Entry Level
$22.50/hr - $22.50/hr
1+ years expNVR, Inc is a prominent company in the homebuilding industry, seeking a Part-Time Customer Service Associate to provide exceptional customer care to homeowners. The role involves evaluating customer situations, problem-solving, and coordinating with field warranty employees to address concerns effectively.
Commercial Real EstateConstructionFinancial ServicesInsuranceReal EstateReal Estate Investment
No H1B
Responsibilities
Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
Manage and respond to customer service issues via phone and email in a timely manner
Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
Communicate directly with field warranty employees to coordinate an action plan for homeowner’s concerns
Keep current with knowledge of NVR products and warranty procedures
Qualification
Required
1 - 3 years of professional experience in customer service
Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
Highly driven proactive problem solver
Strong organizational skills with the ability to prioritize and multi-task
Excellent oral and written communication skills
Proficient typing skills with ability to document call notes during customer interactions
Maintain a 4-to-5-day work week, working approximately 25-30 hours a week
Availability during core business hours, with the flexibility to work either Saturday or Sunday as needed once fully trained
Preferred
Familiarity with the Homebuilding industry or NVR's products is a plus
Benefits
Traditional benefits
Stock ownership through a profit sharing trust as part of our retirement savings package
Company
NVR, Inc.
NVR, Inc. is a Top 5 US Homebuilder and an industry leading company.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-11-05IPO
Leadership Team
Kent LaMotta
Chief Operating Officer
Gary Brown
SVP & Chief Human Resources Officer
Recent News
Benzinga.com
2025-12-25
HousingWire.com
2025-12-19
2025-11-20
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