Wrapbook · 5 days ago
Customer Success Manager III, Film & Television (Mid-Market Focus)
United States
Full-time
Remote
Mid Level
$74K/yr - $120K/yr
3+ years expWrapbook is a smart platform that simplifies production payroll and accounting for the film and television industry. They are looking for a Customer Success Manager III to manage relationships with Mid-Market clients, driving feature adoption, account growth, and ensuring long-term client satisfaction while collaborating with various internal teams.
Computer Software
Responsibilities
Own a portfolio of Film & Television clients post-onboarding, serving as their strategic partner and primary point of contact
Drive client success by deepening relationships, increasing feature adoption, and identifying opportunities for account growth and retention
Collaborate closely with Paymasters to ensure accurate, compliant payroll processing and seamless day-to-day operations
Lead proactive engagements—including health checks, product roadmap discussions, and quarterly business reviews—tailored to client goals and complexity
Monitor client health and payroll volume trends to surface risks early, drive insights, and flag upsell opportunities
Act as the voice of the customer by submitting feedback and feature requests into Wrapbook’s product development and internal improvement processes
Navigate union and non-union workflows, adapting to the unique needs of each client while maintaining a high standard of service
Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve complex challenges and continuously improve the customer experience
Contribute to internal documentation, enablement, and best practice sharing to level up the broader Customer Success team
Qualification
Required
3+ years of experience working in a film and television finance, payroll, or production
Customer focused mindset with a continuous focus on consultative servicing and selling
Strong verbal and written communication skills
The ability to strategically work through problems to identify the root cause and create action plans to resolve them
An intense sense of ownership and urgency to resolve customer issues
Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity
Benefits
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Company
Wrapbook
Wrapbook is the next standard in production payroll and accounting—a force multiplier that empowers finance teams in film, TV, commercials, and other media to accomplish more, faster, with greater data integrity.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cameron Woodward
Co-Founder
Naysawn Naji
Co-Founder
Recent News
Bowery Capital
2023-07-01
2023-03-13
Company data provided by crunchbase