Smith Johnson Tech · 1 week ago
ServiceNow Technical Lead
Midvale, UT
Contract
Onsite
Senior Level, Lead/Staff
8+ years expSmith Johnson Tech is seeking an experienced and technically proficient Onshore ServiceNow Technical Lead to oversee and manage ServiceNow projects and operations. This role requires a dynamic individual to bridge the onshore client team and offshore delivery team, focusing on CMDB management, ServiceNow projects, and upgrade activities.
Information TechnologyProfessional ServicesRecruitingStaffing Agency
No H1B
Hiring Manager
Sue Loveless-Anderton -CSP®, TSC℠
Responsibilities
Act as the primary point of contact for the onshore client team
Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution
Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions
Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on Configuration Management Database (CMDB) and related modules
Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards
Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases
Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements
Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data
Define and implement reconciliation rules, CI classes, and data models to align with business needs
Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards
Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards
Prepare and present project updates, roadmaps, and status reports to client stakeholders
Manage risk, dependencies, and issues while proactively identifying opportunities for improvement
Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables
Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices
Establish and enforce governance frameworks for CMDB and platform usage
Ensure adherence to security, compliance, and regulatory standards
Qualification
Required
8+ years of experience in ServiceNow development, implementation, and administration
Proven track record in managing CMDB, Discovery, and Service Mapping activities
Significant experience in ServiceNow upgrade activities and platform maintenance
Proficiency in scripting languages (JavaScript, Glide scripting)
Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) -- Discovery, Service Mapping
Knowledge of integration methods (REST/SOAP APIs, MID Server configurations)
Familiarity with ServiceNow reporting and dashboard creation
Experience in leading teams across onshore and offshore locations
Strong communication, stakeholder management, and presentation skills
Preferred
ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
Education: Bachelor's degree in computer science, Information Technology, or a related field
Benefits
Medical
Dental
Life
Disability
PTO/holiday accrued monthly
3% retirement matching plan
Company
Smith Johnson Tech
SJT is an employee owned company with 30 years of experience in the Information Technology Staffing & Recruiting industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis Johnson
Chief Executive Officer
Company data provided by crunchbase