Saronic Technologies · 2 months ago
Mission Support Product Warranty Specialist
Austin, TX, US
Full-time
Onsite
Mid Level
3+ years expSaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. This role focuses on the full lifecycle of warranty coordination, requiring collaboration with various teams to ensure accurate documentation and timely execution of warranty processes.
Artificial Intelligence (AI)ManufacturingMarine TechnologyMilitarySecurity
No H1B
U.S. Citizen Only
Responsibilities
Coordinate inbound product validation with the Receiving team, ensuring serial numbers and inventory records accurately match OEM shipment documentation
Serve as the internal lead for engine warranty administration , managing warranty coverage, claim filings, and communication with the OEM
Work cross-functionally with Manufacturing, Supply Chain, and Mission Support to identify and resolve production or field issues tied to engine warranty coverage
Lead ship set commissioning by filing required documentation in the OEM portal to establish warranty start dates and maintain compliance
Track and process service campaigns or recall notifications , ensuring all relevant updates are communicated to internal teams and properly documented
File and manage warranty claims through the OEM web portal with high attention to accuracy and completeness, ensuring cost recovery for all in-warranty work
Interface with customers as needed to support warranty claim submissions, status updates, or clarifications when Saronic acts as the dealer of record
Maintain accurate CRM/ERP records (Salesforce) for warranty coverage, claims tracking, and OEM communication logs
Monitor warranty KPIs , including claim timeliness, accuracy of OEM portal data, and reimbursement recovery performance
Qualification
Required
3–5 years of experience in product warranty coordination, service operations, or supply chain administration, ideally in marine, automotive, or heavy equipment environments
Strong understanding of warranty and RMA processes, including claim documentation and OEM communication
Ability to interpret and manage technical product information, including engine serial numbers, part numbers, and service campaign details
Proficiency with CRM/ERP systems (Salesforce preferred) and comfort working within OEM web portals
Exceptional attention to detail with strong record-keeping, documentation, and organizational skills
Excellent communication skills for coordinating across internal teams and external partners
Self-motivated, accountable, and able to manage multiple active claims and deadlines simultaneously
Preferred
Bachelor's degree preferred or equivalent professional experience
A process-driven mindset with a commitment to accuracy, compliance, and operational discipline
Ability to learn technical product information and apply it effectively in warranty filings and documentation
A collaborative spirit and willingness to work cross-functionally to support mission readiness
Ownership mentality — taking initiative to track, resolve, and close every claim correctly and on time
Benefits
Medical Insurance: Comprehensive health insurance plans covering a range of services
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Company
Saronic Technologies
Saronic is building cutting-edge unmanned surface vehicles that enable maritime security and domain awareness by combining best-in-class hardware, software and artificial intelligence into one scalable, fully integrated platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$845.5MKey Investors
Elad GilAndreessen HorowitzCaffeinated Capital
2025-02-18Series C· $600M
2024-07-19Series B· $175.5M
2023-10-09Series A· $55M
Leadership Team
Rob Lehman
Co-Founder and Chief Commercial Officer
Vibhav Altekar
Co-Founder & CTO
Recent News
2025-12-15
Company data provided by crunchbase