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Summit Orthopedics · 1 day ago

Client and Patient Service Representative

Shakopee, MN

Full-time

Onsite

New Grad, Entry Level

$18.76/hr - $23.45/hr

Summit Orthopedics is dedicated to treating and managing work injuries, and they are seeking a Client and Patient Service Representative. This role provides initial access for clients and patients, ensuring excellent customer service, managing patient information, and coordinating with clinical teams.

Health CareMedicalOutpatient Care

Responsibilities

Provide excellent customer service to all Minnesota Occupational Health (MOH) client employers and their employees (patients), MOH providers and staff, and other Summit partners by being attentive, respectful and helpful

Responsible for greeting and checking in all patients, collecting appropriate medical, demographic, company information and updating information as needed. Responsible for attaching applicable client employer protocol to the visit and notifying clinical team of patient arrival; coordinate with QRC’s and interpreters, as needed

Check-out and discharge patients, completing all proper documentation; organize, process and review patient records for completeness and accuracy in compliance with HIPAA, MN law and client employer policies

Triage walk-in workplace injuries and drug alcohol testing; notification to appropriate clinical team of walk-in arrival and type of injury or testing; ensure walk-in visit is added to the appropriate schedule and may notify client employer, if necessary

Answer all incoming phone calls, appropriately respond to inquiries and triage to other MOH staff, as needed

Communicate with client employers regarding patient results; responds to and reviews various requests for required patient medical records

Responsible for ensuring the patient lobby is accessible, neat and orderly

Performs various administrative duties and other duties, as needed and assigned