WorldVia · 3 weeks ago
Booking Support Specialist (Remote)
United States
Full-time
Remote
Senior Level
5+ years expWorldVia Travel Network is a leading host agency for independent travel advisors, and they are seeking a Booking Support Specialist to ensure the success and satisfaction of their experienced travel advisors. This role involves resolving advisor questions, providing administrative support to education programs, and managing support tickets related to the education and events team.
AdvicePublishingTravel
Responsibilities
Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks with practical solutions and industry expertise, while also providing guidance on best practices, tools, and resources to support business growth. Additionally, serve as a resource to the Member Success team, offering direction and support to strengthen overall advisor success
Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces (virtual and in-person), while also managing the RFP process and ensuring compliance with contract requirements
Manage and resolve all support tickets related to the education and events team, ensuring timely and accurate communication with members
Partner with the Member Development team to ensure strategic alignment on program initiatives, advisor support priorities, and overall engagement strategies
Escalate complex or specialized issues to appropriate teams, while maintaining ownership of communication until resolution
Document member interactions, challenges, and solutions in the system to ensure knowledge sharing and trend tracking
Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations
Qualification
Required
Minimum 5+ years of experience as a travel advisor (required)
Strong knowledge of travel industry products, suppliers, and booking practices
Proven ability to resolve complex advisor questions and challenges
Excellent communication and problem-solving skills, with the ability to build strong relationships
Preferred
Experience coordinating professional development programs or events is a plus
Proficiency in Microsoft Office Suite and comfort with CRM and ticketing systems
Benefits
Competitive salary and performance-based bonuses
Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program
Opportunities for professional development and career growth
Travel industry perks and discounts
Collaborative and innovative work environment
Company
WorldVia
WorldVia publishes travel articles and provides destination guides for travel planners.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Block
CEO
Company data provided by crunchbase