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Specialty1 Partners · 6 hours ago

Scheduler

Fort Myers, Florida, United States

Full-time

Onsite

New Grad, Entry Level

$16.75/hr - $18/hr

Specialty1 is a dental specialty practice located in Fort Myers, Florida, seeking a talented Patient Scheduler to join their busy team. The role involves providing exceptional customer service, scheduling patient appointments, and ensuring smooth communication between patients and the clinical team.

MedicalMedical DeviceTraining

No H1B

Responsibilities

Provide high-level customer service to our patients and referral offices via phone

Utilize multi-line phone queue system to efficiently assist callers

Direct callers to appropriate department for assistance, if not calling to schedule an appointment

Assess, document, and dock patients to RN utilizing clinical messaging for post-surgical questions and concerns

Accurately schedule patients for consultation and surgical procedure in the patient EMR system using appropriate policies and protocols

Obtain appropriate insurance information and complete the insurance verification form accurately

Educate patients on in-network insurance policies and protocols for out-of-network insurances

Contact patients to reschedule their appointments due to schedule changes

Performs other duties as assigned or requested such as, but not limited to, patient registration queue, patient EMR data entry/scanning, referral office requests, and chart preparation

Comply with all HIPAA regulations at all times

Follow and model the Practice’s values and inspire others to achieve the same

Qualification

Dental software proficiencyDental terminologyOrganizedCommunication skillsDetail-orientedEmpathetic customer serviceBasic computer skillsPatient-centered approachInterpersonal skills