Robert Half · 2 weeks ago
Business Service Specialist
Albany, NY, US
Full-time
Onsite
New Grad, Entry LevelRobert Half is seeking multiple Business Service Specialists to join their clients' team in the Albany area. The role involves providing customer support, processing transactions, and ensuring compliance with service line policies, all while delivering high-quality service in a customer-focused environment.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Develop and maintain a thorough knowledge of the policies and procedures specific to the assigned service line and apply them effectively
Accurately process transactions in compliance with standard operating procedures and the service line’s service level agreement (SLA)
Serve as a representative in the BSC Call Center, providing assistance and support while utilizing the BSC ticketing system
Prepare and manage written and telephone communications, including email correspondence with customers, vendors, program administrators, and other stakeholders to address inquiries and requests
Resolve complex processing errors, identify user needs for processing systems, and manage other intricate transactions
Analyze data to resolve advanced auditing issues related to various New York State business practices, including audit functions and associated processes
Consistently deliver high-quality customer service to all BSC customers, ensuring their needs are met efficiently and effectively
Qualification
Required
High school diploma or equivalent required; an associate's or bachelor's degree in business administration, finance, human resources, or a related field is preferred
Relevant experience in business services, customer support, or transaction processing is a plus
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data management systems
Strong ability to analyze data and resolve complex issues related to auditing, processing, and system needs
Keen attention to detail and accuracy in handling transactions
Excellent verbal and written communication skills for interacting with customers, vendors, and team members
Demonstrated ability to provide high-quality customer service in a fast-paced environment
Flexibility to cross-train in multiple service lines and temporarily support other areas as needed
Strong organizational skills with the ability to manage multiple priorities effectively
Thorough understanding of relevant policies, procedures, and compliance standards, with the ability to apply them appropriately
Preferred
An associate's or bachelor's degree in business administration, finance, human resources, or a related field
Experience with ticketing systems or call center platforms
Company
Robert Half
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Founded in 1948
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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