Remx · 2 weeks ago
National Boiler Service Manager
Chicago, IL, US
Full-time
Hybrid
Mid, Senior LevelRemx is a leading manufacturer of high-efficiency commercial HVAC and hydronic solutions, seeking a Regional Service Manager II to support advanced heat pump, refrigeration, and decarbonization-focused technologies. This role serves as a technical authority and field escalation resource, supporting customers and internal service teams across North America.
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Responsibilities
Serve as a technical subject-matter expert for commercial heat pump systems, refrigeration cycles, and low-carbon HVAC technologies
Support system start-ups, commissioning, and advanced troubleshooting of commercial HVAC and hydronic equipment
Deliver owner and customer training during start-ups and site visits, clearly explaining system operation and best practices
Act as a technical escalation point for regional field service teams, with a primary focus on heat pump and refrigeration-related issues
Troubleshoot and support systems utilizing building automation and communication protocols, including:
+ BACnet
+ Modbus
+ Anybus
Apply a strong working knowledge of electrical fundamentals related to commercial HVAC equipment
Support new product introductions and emerging technologies tied to energy efficiency and decarbonization initiatives
Manage customer interactions professionally while representing high technical and service standards
Handle inbound technical calls while traveling, when safe to do so
Maintain organized schedules, documentation, and follow-up actions
Coordinate personal travel arrangements and submit expense reports per company policy
Qualification
Required
Strong technical background in commercial HVAC systems, with emphasis on: Heat pumps, Refrigeration loops and refrigeration cycle fundamentals
Hands-on experience with building automation and communication protocols: BACnet, Modbus, Anybus
Solid understanding of electrical principles related to HVAC equipment
Experience supporting field start-ups, commissioning, and owner training
Ability to work independently, manage time effectively, and adapt technical guidance to varied field conditions
Strong communication skills with the ability to translate complex technical concepts to customers and internal teams
Comfort with extensive travel and a field-based, customer-facing role
Preferred
Commercial HVAC service, field engineering, or technical support background
Experience supporting new or emerging HVAC technologies, particularly those tied to energy efficiency or decarbonization
Prior experience serving as a technical escalation resource or subject-matter expert
Familiarity with hydronic systems and boiler/heat pump integration
Benefits
Medical, dental, and vision insurance with multiple plan options
401(k) retirement plan with company matching contribution
Paid time off (PTO) including vacation, sick time, and company holidays
Company-paid life insurance and short- and long-term disability coverage
Employee assistance program (EAP) and wellness resources
Tuition reimbursement and ongoing technical training opportunities
Company-paid travel expenses with reimbursement on a regular pay cycle
Career development and advancement opportunities within a stable, well-established organization
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase