Sourgum · 5 days ago
Customer Experience Agent
Jersey City
Full-time
Hybrid
Mid Level
$45K/yr - $55K/yr
3+ years expSourgum is transforming the waste and recycling industry through innovative technology, and they are seeking a Customer Experience Agent to enhance customer interactions. This role involves managing customer inquiries, providing high-quality service, and supporting the company's growth through effective communication and problem-solving.
Environmental EngineeringSustainabilityWaste Management
Responsibilities
Serve as the front line of the Sourgum experience, confidently managing inbound customer calls related to dumpster deliveries, pickups, and swaps - ensuring every interaction feels seamless, informed, and reassuring
Engage and qualify inbound leads with a consultative mindset, providing clear, relevant information that builds trust, uncovers customer needs, and maximizes conversion opportunities
Act as the first point of entry into Sourgum, thoughtfully triaging commercial and long-term project opportunities to the appropriate teams while capturing complete, high-quality intake details to enable fast, frictionless conversions
Coordinate closely with hauling partners to orchestrate smooth deliveries, swaps, and pickups - bridging communication between customers and vendors to deliver on our white-glove service promise
Partner cross-functionally with the Vendor Relations team to ensure hauler compliance, accurate pricing, and consistent service delivery aligned with Sourgum’s standards
Own the accuracy and health of our internal ticketing and order management systems, serving as the in-house expert who proactively validates, maintains, and improves order data to keep operations running efficiently
Qualification
Required
Ability to commute to and work from our Jersey City, NJ headquarters 3–4 days per week (hybrid role)
3+ years of experience in a customer support, customer experience, or client-facing role, ideally in a fast-paced or high-volume environment
Proven ability to manage multiple customer interactions simultaneously while maintaining a high standard of service, accuracy, and professionalism
Strong written and verbal communication skills, with a natural ability to build rapport and trust with customers
Demonstrated problem-solving skills and a proactive mindset, with comfort navigating ambiguity and evolving processes
High attention to detail and strong organizational skills, with a sense of ownership over tasks and outcomes
Ability to collaborate cross-functionally and communicate effectively with internal teams and external partners
Preferred
Self-starter with a strong sense of ownership and initiative
Ability to effectively multitask while managing a high volume of customer inquiries
Comfort working in a fast-growing, evolving environment
Passion for continuous improvement and accountability
Benefits
Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth.
A positive and collaborative work environment with a focus on innovation and sustainability.
Flexible/Unlimited PTO
Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K).
Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub.
Yearly Personal Development Budget
Opportunities for professional development and career advancement within a growing company.
Company
Sourgum
Sourgum is the first controlled marketplace for waste and recycling, delivering nationwide enterprise-grade service through a network of 5,000+ vetted local haulers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$12.5MKey Investors
Spark Capital
2025-04-02Series A· $12.5M
2024-02-01Seed
Leadership Team
Joe Mack
Co-Founder & CEO
Luciano Nardi
COO & Co-Founder
Recent News
2025-12-10
Company data provided by crunchbase