BrightSpring Health Services · 5 months ago
Hospice General Manager
San Diego, CA, US
Full-time
Onsite
Director/ExecutiveBrightSpring Health Services is a company dedicated to providing compassionate end-of-life care. The General Manager, Hospice, is responsible for overseeing clinical care, business development, sales leadership, compliance, and financial performance while ensuring the highest standards of care for patients.
Health CarePersonal HealthPharmaceutical
Responsibilities
Develops and executes regional growth strategies aligned with corporate objectives
Fosters a culture of accountability, collaboration, and clinical excellence
Leads and mentors a high-performing sales team to drive census growth and referral partnerships
Cultivates relationships with hospitals, SNFs, physicians, and community organizations
Oversees the clinical leaders who manage the interdisciplinary clinical teams (nurses, social workers, chaplains, aides) delivering care to 200+ patients
Assures compliance with Medicare Conditions of Participation, state regulations, and accreditation standards at all times
Achieves CAHPS Rating of 4 stars or greater
Manages a $20M–$30M+ P&L with full accountability for revenue, cost control, and EBITDA performance
Analyzes KPIs, implement process improvements, and optimize resource allocation
Recruits, trains, and retains top talent across clinical and administrative functions
Promotes employee engagement, professional development, and succession planning
Operational planning and budgeting. Ensures organizational compliance with all Legal, regulatory and accreditation requirements
Ensures business operations to insure financial stability. Evaluates hospice services and personnel using measurable outcomes and objectives
Conflict and complaint management and resolution. Establishes and maintains effective channels of communication including integration or technology, as applicable
Ensures hospice personnel stay current with clinical information and practices. Ensures adequate and appropriate staffing
Staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement
Ensures that interdisciplinary care is provided. Ensures supportive services are available to personnel
Ensures appropriate service policies and procedures are developed and implemented
Directs staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients
Ensures appropriate staff supervision during all service hours. Monitors service utilization to ensure delivery of comprehensive care
Ensures services provided by other agencies are authorized by hospice. Monitors operational progress toward accomplishing operational and strategic goals
Ensures appropriate data collection and regular, complete reports are received by the Governing Body. Ensures adequate space, equipment and supplies are available
Ensures actionable objectives are derived from evaluation of hospice services and personnel
Ensures collaboration with agencies and vendors for effective management of services. Ensures standards of ethical business and clinical practice are maintained
Participates in the daily Admissions Stand-Up call to ensure clear communication and alignment between Marketing, Intake and Clinical Teams to meet budget adherence and census targets
Participates in Business Development meetings to ensure high focus on growth and accountability to meet budget targets
Attends all Senior management meetings to ensure all disciplines working collaboratively on business development performance, market trends, and strategic initiatives to meet budget Collaborates with interdisciplinary leadership to align growth strategies with clinical capacity and operational readiness
Oversees accurate tracking and analysis of all NTUC cases to identify patterns, root causes and process improvement opportunities
Leads market analysis and competitive intelligence efforts to identify emerging opportunities and threats
Models a growth-focused leadership style that emphasizes motivation, accountability, and professional development
Qualification
Required
Overseeing all aspects of clinical care, business development, sales leadership, compliance and financial performance for a census of 200+ patients and a $25M+ P&L
Developing and executing regional growth strategies aligned with corporate objectives
Fostering a culture of accountability, collaboration, and clinical excellence
Leading and mentoring a high-performing sales team to drive census growth and referral partnerships
Cultivating relationships with hospitals, SNFs, physicians, and community organizations
Overseeing the clinical leaders who manage the interdisciplinary clinical teams (nurses, social workers, chaplains, aides) delivering care to 200+ patients
Assuring compliance with Medicare Conditions of Participation, state regulations, and accreditation standards at all times
Achieving CAHPS Rating of 4 stars or greater
Managing a $20M–$30M+ P&L with full accountability for revenue, cost control, and EBITDA performance
Analyzing KPIs, implementing process improvements, and optimizing resource allocation
Recruiting, training, and retaining top talent across clinical and administrative functions
Promoting employee engagement, professional development, and succession planning
Ensuring organizational compliance with all Legal, regulatory and accreditation requirements
Ensuring business operations to ensure financial stability
Evaluating hospice services and personnel using measurable outcomes and objectives
Managing conflict and complaint management and resolution
Establishing and maintaining effective channels of communication including integration of technology, as applicable
Ensuring hospice personnel stay current with clinical information and practices
Ensuring adequate and appropriate staffing
Ensuring staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement
Ensuring that interdisciplinary care is provided
Ensuring supportive services are available to personnel
Ensuring appropriate service policies and procedures are developed and implemented
Directing staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients
Ensuring appropriate staff supervision during all service hours
Monitoring service utilization to ensure delivery of comprehensive care
Ensuring services provided by other agencies are authorized by hospice
Monitoring operational progress toward accomplishing operational and strategic goals
Ensuring appropriate data collection and regular, complete reports are received by the Governing Body
Ensuring adequate space, equipment and supplies are available
Ensuring actionable objectives are derived from evaluation of hospice services and personnel
Ensuring collaboration with agencies and vendors for effective management of services
Ensuring standards of ethical business and clinical practice are maintained
Participating in the daily Admissions Stand-Up call to ensure clear communication and alignment between Marketing, Intake and Clinical Teams to meet budget adherence and census targets
Participating in Business Development meetings to ensure high focus on growth and accountability to meet budget targets
Attending all Senior management meetings to ensure all disciplines working collaboratively on business development performance, market trends, and strategic initiatives to meet budget
Collaborating with interdisciplinary leadership to align growth strategies with clinical capacity and operational readiness
Overseeing accurate tracking and analysis of all NTUC cases to identify patterns, root causes and process improvement opportunities
Leading market analysis and competitive intelligence efforts to identify emerging opportunities and threats
Modeling a growth-focused leadership style that emphasizes motivation, accountability, and professional development
Company
BrightSpring Health Services
BrightSpring Health Services provides clinical, nonclinical and pharmacy and other ancillary care services.
Founded in 1974
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.88BKey Investors
Kohlberg Kravis Roberts
2025-06-10Post Ipo Secondary· $304.5M
2024-12-11Post Ipo Debt· $2.55B
2024-09-13Post Ipo Secondary· $30M
Leadership Team
Susan Sender
Chief Clinical Officer
Recent News
2025-12-13
Home Health Care News
2025-11-20
Company data provided by crunchbase