Apply on Employer Site

MIRATECH · 3 hours ago

Customer Service Representative

Tulsa, OK

Full-time

Onsite

New Grad, Entry Level

MIRATECH is seeking a dedicated Customer Service Representative to join their team. The ideal candidate will be responsible for providing exceptional service to customers, assisting with order management, resolving inquiries, and ensuring smooth operations.

ComputerEnergyInformation TechnologyManufacturingRenewable Energy

Responsibilities

Accurately input customer orders into the system

Coordinate with various departments to ensure timely order fulfillment

Monitor order status and provide updates to customers as needed

Facilitate the approval process for PO drawings

Assist in setting up stock codes as per customer requirements

Handle post-PO maintenance tasks such as marking orders as won in Catalyzer/Maximyzer

Address customer inquiries and requests promptly and professionally

Process expedited requests to meet urgent customer needs

Notify customers promptly of any delays in order fulfillment and provide alternative solutions where applicable

Provide operational support for schedule changes, ensuring minimal disruption to customer orders

Maintain organized customer files and documentation for efficient record-keeping

Handle credit card processing securely and efficiently

Manage returns, RMAs (Return Merchandise Authorizations), and issue credit notes as necessary

Ensure timely resolution of quality-related issues to maintain customer satisfaction

Qualification

Customer service experienceCRM software proficiencyMS Office SuiteOrganizational skillsTechnical aptitudeInventory management knowledgeCommunication skillsDetail-orientedTeamwork