Strive Compounding Pharmacy · 3 days ago
Client Relationship Manager (Pharmacy Technician License Required)
Mesa, AZ
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $70K/yr
2+ years expStrive Pharmacy is dedicated to providing personalized pharmaceutical solutions and is seeking a Client Relationship Manager to manage and nurture relationships with customers. This role focuses on ensuring customer satisfaction and operational efficiency by acting as a liaison between clients and internal teams.
Health CareMedicalPharmaceutical
Responsibilities
Develop and maintain strong relationships with key clinic stakeholders
Act as the primary point of contact for assigned clinics, ensuring clear and effective communication
Provide timely and accurate information to clients regarding products, services, and policies
Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery
Provide updates such as delays, new product launches, and any news related that could directly affect their business
Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics
Educate clients on best practices and product features to enhance their experience and usage
Monitor and optimize operational processes to enhance service quality and efficiency
Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager
Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met
Gather client feedback to understand their satisfaction levels and areas for improvement
Implement changes based on client feedback to enhance service delivery
Conduct clinic satisfaction surveys and report findings to senior management
Qualification
Required
Active pharmacy technician license in the state you are located in/will be working out of
Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
Minimum of 2 years of hands-on experience in a pharmacy setting
Exceptional customer service abilities, with a focus on patient care
Preferred
Strong verbal and written communication
High level of professionalism and adherence to workplace etiquette
Superior organizational skills, with attention to detail and efficiency
Benefits
Employer paid healthcare coverage available after 30 days of employment
The choice of an FSA/HSA
A voucher for new hire scrubs (if applicable)
Parental leave
A 401(k) plan with matching contributions
The benefit of weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members
Company
Strive Compounding Pharmacy
At Strive Compounding Pharmacy, we’re pioneering a movement in personalized medicine.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.1M2019-07-16Seed· $0.1M
Leadership Team
Nathan Hill
CEO/ Co-Founder
Recent News
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