WorldVia · 2 weeks ago
Customer Service Representative (On-site)
Roswell, GA, US
Full-time
Onsite
Entry, Mid Level
2+ years expWorldVia is an innovative company in the travel industry, seeking a Member Success Specialist to provide exceptional service to agency members. The role involves managing inquiries through various channels and ensuring member satisfaction by resolving issues and providing accurate information.
AdvicePublishingTravel
Responsibilities
Respond to member agency inquiries through a variety of channels including telephone (inbound and outbound), video calls, email, and live chat
Determine the quickest, most effective way to resolve member needs
Provide introductory information to new members
Ensure that members understand and are delighted about our programs
Inform members about additional products and services to help grow their business
Identify and escalate advanced queries and concerns
Troubleshoot common issues with a product or service
Collaborate with the Agency Services team and other departments to find appropriate solutions
Maintain and update information systems to keep accurate member records and document solutions
Explain issue resolution and coach members the on appropriate corrective action
Meet personal and team revenue targets and support request-handling quotas
Experience in the travel industry is a plus
Qualification
Required
2+ years of customer/client support experience, preferably using a CRM/Support Desk platform
Understands and can demonstrate success in the importance of the member experience
Engaging, empathetic verbal and written communication skills
Phone contact handling and active listening skills
Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts
Ability to multi-task, prioritize, and manage time effectively
Resourceful and able to self-manage
Good researching skills
High school diploma
Must reside in the Greater Atlanta area and be legally authorized to work in the U.S.A
Must work at our 70 Mansell Court, Suite 100, Roswell, Georgia Headquarters, between 10 AM and 8 PM, Monday through Saturday
Preferred
Experience in the travel industry is a plus
Benefits
Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401(k) with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program
Company
WorldVia
WorldVia publishes travel articles and provides destination guides for travel planners.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Block
CEO
Company data provided by crunchbase