AIRPORT CUSTOMER SERVICE REPRESENTATIVE I jobs in United States
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NEOGOV · 1 day ago

AIRPORT CUSTOMER SERVICE REPRESENTATIVE I

positionMonroe, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$34K/yr - $51K/yr

NEOGOV is seeking an Airport Customer Service Representative I for the City of Monroe. The role involves providing customer assistance, managing communications, and ensuring a comfortable experience for passengers and pilots at the airport.

GovTechHuman ResourcesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Assisting customers and airport staff; monitoring and maintaining air to ground radio communications; maintaining the cash drawer; preparing and maintaining fuel invoices, records and files
Greets customers when entering the Fixed Base Operation (FBO) and ensures their comfort while visiting
Provides assistance to customers in taking care of passenger and pilot needs, such as ground transportation, catering, hotel reservations, etc
Handles incoming calls and responds to inquiries as required; ensures that telephone calls are handled professionally and thoroughly and that customer requests are fulfilled
Receives and processes customer orders and payment transactions; counts and balances cash drawer; prepares daily operation and cash reports for submittal to Airport Administrative Assistant
Monitors aviation tracking software; relays messages to line crew
Monitors security cameras and access gates; responds to requests, determines accessibility, and provides information as necessary
Receives, processes, and enters a variety of information into computer system
Performs related tasks as required

Qualification

Customer serviceCash handlingAviation tracking softwareOffice proceduresMathematical computationsTyping abilityOrganizational skillsEffective communication

Required

Graduation from high school
Moderate customer service experience
Moderate retail sales experience
Possession of an appropriate driver's license valid in the State of North Carolina
General knowledge of standard office procedures, practices, and equipment
Good organizational skills
Ability to understand and follow oral and written directions
Ability to follow work procedures
Ability to post accounts and perform mathematical computations with speed and accuracy
Skill in the use of a variety of office machines
Some typing ability
Ability to establish and maintain effective working relationships with associates and the general public

Benefits

Comprehensive benefits

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Company data provided by crunchbase