Member Services Associate jobs in United States
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Patriot Mobile · 1 month ago

Member Services Associate

positionGrapevine, TX, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Patriot Mobile is America's only Christian conservative wireless provider. They are seeking a Member Service Associate I to provide front-line support to members by addressing inquiries related to billing, account maintenance, and troubleshooting.

Telecommunications

Responsibilities

Handle general member inquiries related but not limited to billing and account maintenance, troubleshooting, activation, and retention
Provide prompt, accurate, and friendly support to ensure a positive member experience
Access, update, and maintain accurate member records in real-time during interactions
Identify and escalate complex issues to higher-level support teams or supervisors as necessary
Achieve key minimum performance standards, including Quality Assurance (QA), Average Handle Time, Customer Satisfaction, and Productivity
Build a strong foundation in delivering high-quality interactions and problem resolution
Develop expertise in Patriot Mobile policies, billing systems, and account management tools
Strengthen active listening and resolution strategies to handle diverse member concerns effectively

Qualification

Communication skillsProblem-solvingMicrosoft Office SuiteOrganizational skillsCall center experience

Required

Exceptional communication; verbal, written and interpersonal communication skills
Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile
Ability to work in a fast-paced environment and multi-task on work assignments
Strong organizational skills
Dependable, including excellent attendance
Willing to work overtime and Saturdays
Proficient with Microsoft Office Suite including MS teams
High School diploma or GED required
Must be able to sit or stand for long periods
Must be able to work in an office environment
Must be able to lift and move items up to 25 pounds

Preferred

Associate's or Bachelor's degree
Experience in sales, operations, or executive administrative support
Call center experience

Company

Patriot Mobile

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Patriot Mobile is a dependable national cell phone service provider.
dateFounded in 2012
location
Grapevine, Texas, USA
people-size51-200 employees
web-link
http://www.patriotmobile.com

Funding

Current Stage
Growth Stage

Leadership Team

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Glenn Story
Co-Founder & CFO
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Recent News

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Patriot Mobile Named Official Sponsor of the 2026 Hula Bowl
2025-12-09
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2025-11-27
Company data provided by crunchbase