The Dignify Solutions, LLC · 3 weeks ago
Business Analyst - Tolling Back-Office Modernization (Azure Cloud) - Remote
United States
Full-time
Remote
Entry, Mid LevelThe Dignify Solutions, LLC is seeking a Business Analyst to support their Tolling Back-Office Modernization project. The role involves analyzing defect tickets, reviewing requirements, performing root cause analysis, and collaborating with stakeholders to ensure effective solutions are implemented.
Bookkeeping and PayrollHuman ResourcesRecruitingStaffing AgencyTraining
Responsibilities
Analyze defect tickets and change requests (CRs) across assigned modules (Collections, Transactions, etc.)
Review requirements using RTM (Requirements Traceability Matrix), RDD (Requirements Design Document), and User Stories
Perform root cause analysis (RCA) for defects and validate against business requirements and technical specifications
Document findings and prepare CRs or RCA reports for development teams
Ensure proposed solutions align with product architecture, technical standards, and compliance requirements
Collaborate closely with business stakeholders, development teams, and QA to ensure end-to-end resolution
Support interface analysis between client Vector and external vendors (payment processing, reporting systems)
Participate in backlog grooming, UAT support, and go-live readiness activities
Qualification
Required
Strong understanding of tolling systems, electronic toll collection (ETC), and back-office operations
Experience with cloud-based platforms (preferably Azure) and data migration projects
Proficiency in requirements analysis, RTM, RDD, and Agile user stories
Ability to perform root cause analysis and write clear CRs and RCA documentation
Familiarity with interfaces, API integrations, and backend data flows
Preferred
Prior experience in transportation/tolling domain or large-scale modernization programs is a plus
Company
The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase