Genesco · 1 week ago
Customer Experience Specialist- Hybrid- Johnston & Murphy
Nashville, TN
Full-time
Hybrid
Entry Level
1+ years expGenesco Inc is seeking a Customer Experience Specialist I to provide support to Johnston & Murphy customers and retail locations across the US. The role involves addressing customer inquiries, meeting customer-focused goals, and assisting with special projects while embodying the brand's core values.
ApparelE-CommerceRetail
Responsibilities
Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
Assist with special projects within our Retail Operations and E-Commerce Departments
Qualification
Required
1-2 years of customer service/call center experience; 1 year of retail experience preferred
High school diploma or equivalent, some college preferred
Proficient in Microsoft Office; especially Word and Excel
Ability to quickly learn new software and applications
Excellent verbal and written communication skills
Follow procedures in place with minimal error
Ability to manage work and effectively multi-task
Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm
Preferred
1 year of retail experience preferred
some college preferred
Company
Genesco
Genesco operates Journeys, Journeys Kidz, and Shi by Journeys stores that offer footwear for young men and women.
10001+ employees
H1B Sponsorship
Genesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$56.4M2009-05-14Post Ipo Debt· $56.4M
1978-01-13IPO
Leadership Team
Sandra Harris
Chief Financial Officer
Parag Desai
Senior Vice President, Chief Strategy and Digital Officer
Recent News
2026-01-16
2026-01-16
Business Wire
2026-01-13
Company data provided by crunchbase