Auburn Marriott Opelika Resort & Spa at Grand National · 22 hours ago
Event Manager
Opelika, AL
Full-time
Onsite
Mid LevelAuburn Marriott Opelika Resort & Spa at Grand National is seeking an Event Manager to ensure the flawless execution of hotel events. The role involves coordinating with sales, hotel departments, and guests to create extraordinary experiences, while managing all aspects of event planning and execution.
Hospitality
Responsibilities
Coordinates and maintains effective verbal and written communication with customers, both internal and external, throughout the event process and follows up with customers after events to ensure satisfaction and address any concerns
Serves as a liaison between field salespersons and customers during the entire event process, including pre-event, event, and post-event stages
Takes charge of overseeing the entire customer experience from file turnover to the post-event phase, ensuring a seamless handover back to the sales team
Leads pre-event and post-event meetings for assigned groups and convention services, facilitating various other meetings as needed, such as Banquet Event Order meetings and block reviews
Manages group room blocks and meeting space allocations for assigned groups, utilizing resources like Marriott Global Source, Training Energizers, and eTools (e.g., eRooming Lists, eProposals, Passkey) to streamline processes
Adheres strictly to all standards, policies, and procedures governing event management and ensures compliance throughout the event planning process
Keeps abreast of current trends in event management and event design, incorporating innovative ideas to enhance customer experiences
Interacts with guests to gather feedback on product quality and service levels, promptly addressing and resolving any guest problems or complaints
Conducts pre- and post-event meetings with convention services to review and communicate group needs and feedback, ensuring seamless event execution
Actively seeks feedback from hotel departments to identify areas for improvement and enhance the overall experience for Event Planners
Skillfully up-sells products and services to customers throughout the event process, maximizing revenue opportunities
Participates in customer site inspections and supports the sales process as needed to showcase the hotel's offerings to potential clients
Efficiently manages customer budgets to optimize revenue generation while meeting the specific needs and requirements of each customer
Accurately forecasts group sleeping rooms and event revenue for convention services, ensuring proper planning and resource allocation
Qualification
Required
Keen organizational skills and attention to detail
Effective verbal and written communication skills with customers, both internal and external
Ability to serve as a liaison between field salespersons and customers during the entire event process
Experience overseeing the entire customer experience from file turnover to the post-event phase
Ability to lead pre-event and post-event meetings for assigned groups and convention services
Experience managing group room blocks and meeting space allocations for assigned groups
Knowledge of resources like Marriott Global Source, Training Energizers, and eTools
Adherence to all standards, policies, and procedures governing event management
Ability to keep abreast of current trends in event management and event design
Experience interacting with guests to gather feedback on product quality and service levels
Ability to conduct pre- and post-event meetings with convention services
Skill in up-selling products and services to customers throughout the event process
Participation in customer site inspections and support of the sales process
Experience managing customer budgets to optimize revenue generation
Ability to accurately forecast group sleeping rooms and event revenue for convention services
Benefits
Competitive salary + annual bonus
Full health benefits with multiple packages to choose from to meet your needs, including FSA and HSA options
401k with matching
Extensive travel, golf, F&B, and retail discounts
And much more!
Company
Auburn Marriott Opelika Resort & Spa at Grand National
An accessible retreat awaits guests visiting the Auburn Marriott Opelika Resort & Spa at Grand National.
Founded in 2002Opelika, Alabama, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase