Third Coast Bank · 1 month ago
Senior Loan Operations Manager
Plano, TX, US
Full-time
Hybrid
Senior Level, Lead/Staff
15+ years expThird Coast Bank is seeking a highly organized and detail-oriented Senior Loan Operations Manager to oversee the daily operations and administration of the Bank’s commercial loan portfolio. The role is critical in ensuring the accurate setup, servicing, and ongoing maintenance of commercial credit facilities while upholding regulatory compliance and operational excellence.
BankingFinancial Services
Responsibilities
Manage all aspects of the commercial loan servicing life cycle, including loan boarding, payment processing, rate adjustments, renewals, and payoff activities utilizing the FIS-IBS core banking system
Ensure accuracy and completeness of loan documentation and data input into the core banking system
Oversee collateral tracking, covenant compliance, escrow management, and insurance monitoring for all commercial credit facilities
Coordinate the resolution of exceptions, discrepancies, or operational issues promptly and effectively
Ensure all loan servicing activities adhere to internal policies, credit procedures, and applicable regulatory requirements (OCC, FDIC, etc.)
Support audit and regulatory examinations by providing documentation, reports, and subject matter expertise
Implement quality control measures to mitigate operational and credit risk within the servicing function
Identify and implement process improvements to enhance servicing efficiency, accuracy, and turnaround times
Produce regular portfolio reports and metrics for management, highlighting trends, risks, and areas for improvement
Collaborate with technology and operations teams to optimize systems, workflows, and automation initiatives
Lead, mentor, and develop a team of servicing specialists, providing training, coaching, and performance feedback
Partner with Relationship Managers, Credit Officers, Treasury, and Legal to support client needs and resolve servicing-related inquiries
Serve as an escalation point for complex servicing matters requiring judgment and cross-functional coordination
Qualification
Required
Bachelor's degree in Business, Finance, or related field
15+ years of experience in commercial loan servicing, commercial banking operations, or related functions
Superior knowledge and experience of the FIS-IBS core banking system is required
Proven track record of managing loan servicing teams or processes in a commercial banking environment
Strong knowledge of loan documentation, collateral requirements, regulatory compliance, and credit operations
Exceptional attention to detail, organizational skills, and ability to manage multiple priorities
Excellent communication and interpersonal skills with a focus on client service and cross-department collaboration
Proficiency with commercial banking systems and loan servicing software
Familiarity with industry regulations and compliance standards
Excellent analytical and problem-solving skills
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and audit software
Excellent written and verbal communication skills
Ability to travel to various sites as required by the role
Preferred
Accounting experience preferred
Company
Third Coast Bank
Welcome to Third Coast Bank, where we are charting the course to success for Texas business.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
EJF Capital
2025-06-04Post Ipo Debt· $150M
2024-09-16Post Ipo Debt· $60M
2021-11-09IPO
Leadership Team
Bart Caraway
CEO
Recent News
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