TELUS Health · 6 days ago
Client Service Manager - DB Pension Admin
Hartford, CT
Full-time
Onsite
Mid Level
3+ years expTELUS Health is a global-leading health and well-being provider focused on improving health outcomes. The Client Service Manager is responsible for maintaining and enhancing relationships with Defined Benefits clients, ensuring client satisfaction, and collaborating with various teams to deliver exceptional service.
Electronic Health Record (EHR)Health CareMedicalTelecommunications
Responsibilities
Client Relationship Management
Maintain and enhance relationships with new and existing Defined Benefits (DB) clients
Ensure client satisfaction through periodic meetings and discussions
Collaborate closely with sales, record-keeping, and operations associates
Participate in sales final presentations as needed
Demonstrate proven excellent customer service skills and progressive probing skills
Project Management & Delivery
Participate in business-wide projects to drive successful outcomes
Excel in CSM project delivery by implementing and maintaining robust project management practices, including:
Timely status updates and progress reporting
Documented communications with all stakeholders
Clear milestone tracking and deliverable management
Drive accountability through regular review sessions
Proactively manage risks and maintain comprehensive project documentation
Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards
Qualification
Required
B.A. or B.S. degree required, or equivalent retirement industry work experience
Minimum of three years of relationship management or plan administration experience
Defined Benefit (DB) experience
Project Management experience
Knowledge and understanding of Pension Industry and competitive environment
Strong verbal and written communication skills
Strong leadership skills with ability to work independently and as a team player
Proven prioritization and organizational skills
Strong commitment to timing and quality standards
Ability to identify and facilitate issue resolution
Proven ability to take initiative and handle multiple tasks simultaneously
Ability to react to change in a positive and productive manner
Ability to handle other essential tasks as assigned
Preferred
Professional Designations: advanced degrees or retirement designations are a plus
Advanced Leadership Training: Formal leadership development or management certification programs
Industry Network: Established relationships within the US benefits and HR community
Understanding of compliance requirements in benefits administration
Company
TELUS Health
TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
GTCR
2025-05-14Private Equity· $200M
Leadership Team
Steve Fast
Vice President, Operational Excellence & Integration
Recent News
2025-11-25
2025-11-23
2025-11-11
Company data provided by crunchbase