EverStaff · 1 day ago
Director of Business Operations
Boston, MA
Full-time
Onsite
Director/Executive
7+ years expEverStaff is seeking a Director of Business Operations to provide senior-level operational and financial leadership for partner locations within a defined market. This role is responsible for driving performance, ensuring operational consistency, and collaborating with regional executives to execute business strategies.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Stephen Parnes
Responsibilities
Oversee daily operations for assigned partner locations, ensuring efficiency, consistency, and measurable performance
Enforce operational standards and processes by holding Branch Managers accountable for results
Facilitate daily operational huddles with local leadership to align priorities, track execution, and remove obstacles
Ensure adherence to company policies, procedures, and all relevant regulatory requirements
Maintain full profit-and-loss ownership for all assigned locations
Review budgets, forecasts, and financial reports on a regular basis to assess performance and identify risks
Proactively manage revenue, gross margin, and controllable expenses to ensure targets are met
Monitor key performance metrics weekly and implement corrective actions when performance deviates from plan
Hire, mentor, and develop Branch Managers and site-level leadership teams
Ensure new leaders are effectively onboarded with well-defined expectations and performance criteria
Build and sustain a strong leadership pipeline across the market
Collaborate with recruiting partners to attract and retain high-performing talent across service, sales, and installation functions
Identify opportunities for market expansion and organic growth
Design and execute growth initiatives that increase sales, profitability, and operational efficiency
Develop scalable systems and repeatable processes to improve sales execution, gross margin, and operational KPIs
Partner with shared services teams—including Finance, Human Resources, Marketing, and Technology—to optimize margins and improve overall business performance
Ensure a consistent, high-quality customer experience across all locations
Resolve customer concerns promptly while safeguarding the company’s reputation
Establish and maintain strong relationships with key stakeholders, customers, and community partners within the market
Qualification
Required
Bachelor's degree in Business Administration, Management, or a related discipline
Minimum of seven years of progressive leadership experience overseeing multi-location operations; residential services experience preferred
Demonstrated responsibility for managing $25M or more in annual revenue
Strong sales orientation with a track record of driving growth through standardized, scalable processes
Advanced financial expertise, including budgeting, forecasting, and operational cost optimization
Proven ability to lead teams and deliver consistent results across multiple locations
Willingness to travel regularly within the assigned market
Preferred
Residential services experience preferred
Benefits
Competitive salary
Commission
Benefits package
Company
EverStaff
Founded in 2001 in Cleveland, OH, EverStaff is a leading recruitment and staffing firm specializing in office, information technology, legal, accounting, call center/customer service, human resources, and light industrial manufacturing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Spitz
CEO
Company data provided by crunchbase