Memorial Health · 2 weeks ago
Office Coordinator - ENVIRONMENTAL SERVICES
Springfield, IL
Full-time
Onsite
Mid, Senior Level
$18/hr - $28/hr
5+ years expMemorial Health is seeking an Office Coordinator to oversee clerical functions and provide operational support within the department. The role involves managing bed board throughput, assisting with payroll processing, and ensuring high levels of customer satisfaction.
EducationHealth CareHealth DiagnosticsHospitalMedicalNon ProfitPrimary and Urgent CareWellness
Responsibilities
Collaborates with EVS leadership to manage bed board throughput by dispatching patient rooms to EVS frontline colleagues for timely turnover
Works closely with the Patient Placement Office to ensure efficient and timely bed turnover
Develops and maintains a strong understanding of bed priorities based on patient medical needs
Attends the daily afternoon bed control meeting via Microsoft Teams
Communicates bed turnover priorities and locations to EVS leadership
Provides direction to frontline EVS colleagues regarding discharge and transfer cleaning assignments
Assists the Office Manager with general administrative duties, including maintaining seniority lists, assisting with payroll, and filing
Answers phones courteously, takes accurate messages, monitors incoming calls to the EVS office, and dispatches service requests to EVS leadership on duty
Interacts with hospital personnel, patients, and visitors in a professional manner that supports patient care and fosters positive working relationships
Demonstrates flexibility, strong organization, and the ability to function effectively in high-stress situations
Maintains a professional demeanor with patients, visitors, and fellow employees
Maintains daily (Monday–Friday) records of discharged bed turnaround times during working hours, phone logs of incoming calls and requests, and employee call-off logs
Assists with preparation for and ongoing compliance with healthcare regulatory requirements (IDPH, TJC, CMS)
Demonstrates excellent customer service skills with an understanding of the importance of first impressions
Exercises sound judgment in service recovery and in responding to concerns or complaints
Consistently supports and implements departmental patient experience action plans
Participates in continuing education and maintains knowledge of current and emerging office systems and technology
Performs other related duties as assigned
Qualification
Required
Strong oral and written communication skills
Strong organizational and process management skills
Strong interpersonal skills with the ability to manage conflict effectively
Excellent customer service skills
Preferred
High school diploma or equivalent
Five (5) years of clerical experience
Medical terminology, medical office, or healthcare experience
Prior experience using Microsoft Word and Excel
Company
Memorial Health
Memorial Health offers patient care, education, and research services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Charles D. Callahan, PhD, MBA, FACHE
President Memorial Hospital Group/President & CEO Springfield Memorial Hospital
Edgar J. Curtis
President and Chief Executive Officer
Recent News
2025-12-11
2025-11-10
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