Fairmont Homes Group · 1 month ago
Overnight Front Desk Agent (Part-time)
Long Beach, CA, US
Full-time, Part-time
Onsite
Entry Level
$28/hr - $28/hr
1+ years expFairmont Breakers is a luxury hotel located in Long Beach, known for its historic charm and upscale amenities. The Overnight Front Desk Agent will provide exceptional guest service, manage guest accounts, and ensure a smooth check-in and check-out process while promoting hotel facilities.
CommercialConstructionResidential
Responsibilities
Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way
Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards
Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followed
Conduct self-audits on luxury standards, and participate in the review of audits conducted by the team
Take initiative to add a personalized experience
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
Issue keys and post miscellaneous charges as requested
Accept payment for guests’ accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate report of receipts daily
Follow accurately all cash handling procedures
Ensure all guest folios are accurately billed prior to departure
Respond to guest text messaging platform
Handle guest concerns over phone or in person, and offer resolution promptly
Manage guest correspondence via email prior to arrival, during their stay, and after departure
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Communicate with housekeeping, maintenance, and guest services to fulfill guest requests
Promote the loyalty program and enroll members upon arrival
Follow daily checklist for all front office tasks
Answer guest inquiries about hotel services, facilities and hours of operation
Maintain knowledge of current hotel events, activities and promotions
Work closely with the concierge team to offer information to guests about dining and activities in the area
Handle mail, packages, and facsimiles in the absence of the concierge
Create reservations for guests who are at the desk or who call in after hours
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out
Assist the bell desk in storing any luggage when needed
Work closely with valet team to expedite the service
Assist co-workers with payments or petty cash as required
Follow department policies, procedures and service standards
Follow all safety policies
Maintain regular and predictable attendance
Due to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance is required at all scheduled training sessions and meetings
Other duties as assigned
Qualification
Required
Minimum of 1 year experience in hospitality required
High school diploma or equivalent required
Proficient in the English language (verbal & written), second language is an asset
Computer literate in Microsoft Office required
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Must be available to work overnight shifts and be available to cover variety of shifts, including mornings, evenings, weekends, overtime shifts, and holidays
Must have the ability to handle cash effectively and accurately
Preferred
Previous luxury hospitality experience an asset
Previous Opera Cloud experience an asset
Hospitality Diploma is an asset
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase