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U-Haul · 1 hour ago

U-Box Operations Analyst (IN-HOUSE ONLY)

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$45K/yr - $60K/yr

U-Haul is a company that has been serving do-it-yourself movers since 1945, and they are seeking an experienced U-Box Operations Analyst. The role involves overseeing and optimizing U-Box operations, managing escalations, and driving process improvements within the organization.

LogisticsService IndustryTransportation

Responsibilities

Serve as a primary operational point of contact for complex and escalated U-Box and Moving Help issues

Partner cross-functionally with field teams, internal departments, service providers, and leadership to identify root causes and implement corrective actions

Independently analyze emerging operational issues and develop strategic, actionable solutions

Lead and manage difficult or sensitive conversations to resolve disputes, drive accountability, and uphold service standards

Own the escalation, documentation, tracking, and reporting of bugs, claims, disputes, and systemic issues to management and application teams

Actively promote and drive a culture of continuous improvement through process refinement, training, and operational feedback loops

Handle both inbound and outbound calls related to escalated U-Box concerns, including mileage disputes, claims, and service failures

Develop and maintain procedures, training materials, and operational documentation to improve consistency and performance

Coach and support internal teams and service providers through complex operational scenarios

Lead or contribute to special initiatives and cross-departmental projects, including U-Haul special projects

Adapt to changing priorities and support special assignments as business needs arise

Provide advanced operational support to field and internal teams supporting Moving Help and U-Box services

Review and manage RepWest claims involving Moving Help

Monitor and respond to service provider requests via the MH Field Support inbox

Identify trends, analyze data, and proactively flag operational risks

Escalate and track application bugs and systemic issues through established reporting channels

Maintain a 'call-first' approach to efficiently and decisively resolve issues

Provide support outside of scheduled hours when operational needs require

Qualification

Operations managementAnalytical skillsProblem-solvingExcel proficiencyAzure DevOpsInterpersonal skillsCommunication skillsDecision-making

Required

Demonstrated experience in operations, logistics, or service-based support roles

Strong working knowledge of Moving Help, U-Box, or similar operational platforms (highly preferred)

Proven ability to manage escalations and complex operational challenges

Excellent analytical, problem-solving, and critical-thinking skills

Strong interpersonal and communication skills with the ability to influence stakeholders

Ability to thrive in a fast-paced, high-accountability environment

Preferred

Advanced proficiency in Excel

Experience with Azure DevOps or similar tracking and reporting tools

Company

U-Haul

Glassdoor3.2

Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.

Founded in 1945

Capitol Heights, Maryland, USA

10001+ employees

http://www.uhaul.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2016-01-22Acquired

Leadership Team

Alyssa Espinoza

Executive Assistant to CEO

Recent News

ReviewJournal

Nevada moves up in the rankings for moves into the state, U-Haul says

2026-01-16

The Real Deal

Billionaires flee California as 5% wealth tax ballot measure looms

2026-01-11

FOXBusiness.com

Texas, Florida again top U-Haul 'Growth Index'

2026-01-07

Company data provided by crunchbase