Hoffman Landscapes · 6 days ago
Client Representative
Wilton, CT
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expHoffman Landscapes is seeking a Client Representative to manage relationships with approximately 65 clients. The role focuses on maintaining strong client relationships, ensuring quality service delivery, and identifying opportunities for property enhancements.
ConstructionLandscapingProperty Management
Hiring Manager
Jeff DuPont
Responsibilities
Serve as the main point of contact for assigned clients, addressing any concerns, inquiries, or requests
Build and maintain strong, long-lasting client relationships
Conduct regular meetings and site visits to ensure clients' needs and expectations are being met
Assist internal teams (production manager, designers, field staff, etc.) to ensure seamless delivery of services
Perform Landscape Quality Audits regularly and submit feedback to the Production Manager and Branch Director
Proactively address any service issues and escalate them as necessary
Oversee the successful execution of work orders, ensuring client expectations are met
Continuously strive to improve the client experience, offering innovative solutions and personalized service
Consistently identify opportunities to enhance the beauty of assigned clients’ properties
Prepare, present, and follow up on proposals for assigned clients
Drive upsell and cross-sell opportunities for additional landscaping services
Meet weekly to discuss quality assessments with the Production Manager and Branch Director
Meet weekly to discuss proposals generated and opportunities for design assistance
Assist in matters related to Billings or Collections, when necessary
Qualification
Required
Minimum 3-5 years of experience in landscaping or a related field
Proven experience in account management, preferably in landscaping, or related industries
Strong understanding of landscaping services, landscape design, products, and industry trends
Proficient in Microsoft Office Suite
Must be able to work outdoors as needed in various weather conditions
Excellent verbal and written communication skills
Strong interpersonal skills, with the ability to build rapport with clients and collaborate effectively with team members
Ability to manage multiple accounts simultaneously with a high level of attention to detail
Demonstrated sales ability with a track record of driving business growth and achieving targets
Strong critical thinking skills with the ability to quickly resolve client concerns in a timely and professional manner
Strong organizational skills to manage multiple clients, properties, and priorities
Strong listening skills and a desire to provide excellent customer care and true hospitality for every client
High level of precision to ensure quality standards are met throughout the season
Preferred
A bachelor's degree in business, horticulture, landscape architecture, or a related field
Familiarity with Aspire or similar landscape business management software
In-depth knowledge of landscape maintenance practices, including mowing, clean ups, lawn care, lawn renovation, tree and shrub care, plant bed and garden maintenance, plant identification, container gardening, and irrigation systems
Relevant certifications such as Certified Landscape Professional (CLP) or Certified Landscape Technician (CLT)
Benefits
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Company
Hoffman Landscapes
Hoffman Landscapes provides various ranges of landscape architecture, maintenance, designing along with outdoor construction.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase