Home Bank · 2 weeks ago
Payments Specialist I
Pasadena, TX, US
Full-time
Onsite
Entry Level
1+ years expHome Bank is a financial institution seeking a Payments Specialist I to manage operational processes related to electronic payment and treasury management products. The role involves processing ACH transactions, wire transfers, and providing excellent customer service while collaborating with various stakeholders.
BankingFinancial ServicesLending
Responsibilities
Review and process ACH transactions including transaction research, returns, stop payments, prenotes, reclamations, fraud monitoring, account reconciliation duties and proper processing of customer disputes and adjustments in accordance with Regulations E and NACHA Operating Rules
Review and process all incoming and outgoing wire transfers, including draw downs, requested by commercial customers through business online, banking center staff or other divisions of Home Bank
Complete business online banking enrollment and maintenance forms including the setup of treasury management products including account analysis, ACH debit block, ACH origination, online wire transfers, remote deposit capture, positive pay, bill pay, insured cash sweeps and CDARS
Process all ACH originator files, over limits, returns and provide customer service
Process positive pay exceptions, file mapping templates and provide customer service
Process remote deposit capture over limits, returns and provide customer service including remote troubleshooting and scanner installations
Process online wire transfer over limits and provide customer service
Perform quality control reviews for business online banking enrollment and maintenance forms including the setup of treasury management products
Investigate issues and collaborate with appropriate Home Bank partners or third-party vendors to ensure issues are carefully reviewed, communicated, tracked and brought to closure
Respond to support requests received through the departments ticketing system related to electronic payments and treasury management products
Create new and revise existing department procedures and intranet resources for processes related to electronic payments
Research and compile department productivity and product usage volumes and other statistics for presentation to Management
Assist with the development and annual testing of Home Bank’s Business Continuity and Disaster Recovery Plan
Perform additional tasks as needed within the department including bank integration projects
Qualification
Required
A minimum of 1 year of banking experience or applicable experience in electronic payments and treasury management products
Exceptional customer service, organizational, interpersonal and communication skills
Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
Excellent computer skills; Microsoft Office Suite including Outlook, Teams, Word, and Excel
Ability to work independently with little or no supervision; self-directed and motivated
Ability to use good judgment and be discrete with confidential information
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
Preferred
Bachelor's degree in related business field preferred
Company
Home Bank
Хоум Банк provides consumer loans, banking services, and a mobile app for easy financial management.
10001+ employees
Funding
Current Stage
Late StageRecent News
Federal Home Loan Bank of Indianapolis
2025-08-27
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