Akkodis · 1 week ago
Senior Service Delivery Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $175K/yr
7+ years expAkkodis is seeking a Senior Service Delivery Manager for a Direct Hire with a client in Appleton, WI. You will lead high‑quality IT managed services while leveraging hands‑on Azure and MSP expertise to ensure seamless client operations.
Information Technology & Services
Responsibilities
Oversee end‑to‑end delivery of managed IT services, ensuring adherence to SLAs, contractual obligations, and service quality standards
Serve as the primary point of contact for client escalations, driving resolution, solutioning, and overall client satisfaction
Lead and manage geographically distributed technical teams, including direct oversight of Leads and indirect oversight of 18–80 IT Specialists and Sys/Network Admins
Provide hands‑on technical support during complex system and network escalations, leveraging expertise in Azure, O365, and Cisco technologies
Drive continuous service improvement initiatives, risk reduction, and operational enhancements across service delivery functions
Manage project‑related activities for assigned clients, including planning, coordination, and oversight of IT initiatives and migrations (especially Azure-related)
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
7–10+ years of IT service delivery, MSP operations, or technical leadership experience
Strong hands‑on Azure expertise, including migrations, storage, virtual machines, and backup management
Proven MSP background with the ability to lead escalations across systems, O365, and Cisco network environments
Benefits
401K
PTO
Health/Vision/Dental
Employee perks
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
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