Zipline · 2 months ago
Customer Support Field Technician (Contractor)
Dallas, TX, US
Full-time, Contract
Onsite
New Grad, Entry LevelZipline is on a mission to transform the way goods move, aiming to solve urgent access challenges through innovative logistics solutions. As a Customer Support Field Technician, you will ensure the smooth operation of Zipping Points, providing onsite support and maintaining equipment to deliver excellent service to partners.
Computer Software
Responsibilities
Provide onsite customer support at assigned Zipping Points, ensuring seamless day-to-day operations and an excellent partner experience
Maintain site readiness — uphold cleanliness, organization, and the professional appearance of each Zipping Point in line with Zipline standards
Perform basic maintenance tasks and repairs on Zipping Point systems and equipment to ensure consistent operational performance
Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution
Collaborate with cross-functional teams (Operations, Technical Support, Deployment, etc.) to ensure rapid response and continuous improvement of site performance
Document and communicate site health, issue logs, and customer feedback in Zipline's support systems
Qualification
Required
Current driver's license and clean driving record within the last 36 months
Vehicle required
Must be able to lift 50 lbs
Experience in data analysis and A/B testing
Must have excellent written and verbal communication skills
Flexibility to travel or commute to other regional sites as needed
Strong cross functional collaboration skills
Demonstrated proficiency with Google Workspace (gSuite) tools
Ability to work Tue-Sat or Thur-Sun
Commit to a 6 month contract with an opportunity to move into a full time position
Preferred
Prior experience in a field support, maintenance, or customer service technician role preferred
Company
Zipline
For far too long, retail brands have struggled with disconnects between headquarters and frontline teams.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Wong
CEO & Co-Founder
Deri McCrea
Chief Customer Officer
Company data provided by crunchbase