Wise Auto Group · 2 weeks ago
Service Advisor - Old Town Temecula Harley Davidson
Temecula, CA, US
Full-time
Onsite
New Grad, Entry LevelWise Auto Group has been your automotive family for over 100 years, seeking passionate individuals to join their team. The Service Advisor will be responsible for initiating automotive services, addressing customer inquiries, and maintaining customer records while ensuring exceptional service and satisfaction.
Auto InsuranceAutomotive
Responsibilities
Assist Service Department management in maintaining a smooth running, efficient service department with Exceptional Customer Satisfaction
Efficiently determining correct part numbers and labor time when building external and some internal work orders. Accurately communicate the customer’s concern to the technician by adding proper notes and descriptions on work orders. Ensuring that correct parts known to be needed for repair have been added and reasonable expectations of time frame have been set
Ensuring that proper forms have signatures at time of vehicle intake. Ensuring that vehicle damage has been noted at write up and correct information has been recorded
Assessing warranty status of vehicle. Communicating warranty concerns to technician to ensure parts are handled appropriately. Accurately completing warranty information before customer pick up
Greets all customers in a prompt and friendly manner as they enter and exit the Dealership through the Service Entrance
Handle all customer concerns in a quick, efficient, and friendly manner. Show empathy, a positive attitude and our commitment to 'Make Things Right'
Maintaining the positive team atmosphere in the Service Department. Ensuring that service counter is staffed at all times. Communicate to coworkers when stepping away from counter about destination and return time
Become familiar and efficient with all phases of the computer system required for service and parts management
Meet established individual sales goals for parts and labor. Meeting established monthly Department sales goals
Professionally interact with staff from other Departments. Resolve issues regarding repair orders, parts, payments etc. in an expeditious but professional manner
Monitor drive isle, write-up area and shop are kept organized, clean of trash, floors free of oil and vehicles cleared at all times throughout the day. Refresh service displays on a monthly basis
Qualification
Required
High school diploma or GED at minimum
General knowledge of Harley-Davidson maintenance, systems, parts and diagnostics or the ability to quickly learn
Superior communication and customer service skills
Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers
Ability to get along with broad customer base
Current drivers license with motorcycle endorsement
Driving record acceptable to our insurance carrier
Ability to operate two wheeled vehicles at GVWR of 1360LBS. in shop and on public roads as needed
Ability to bend, kneel and crouch to inspect various parts of motorcycle on a daily basis
Lift up to 45 lbs. without assistance
Preferred
some college preferred
Benefits
Medical, Dental & Vision Insurance
401k plan w/ matching contributions
Paid Vacation, Holiday, and Sick Pay
Growth opportunities
Complete paid training programs for rapid advancement including periodic job reviews
Employee vehicle purchase plans
Family culture with organized structure
Long term job security
Associate discounts on vehicles, service and parts purchases
Employee recognition programs
Leading competitive pay
Company
Wise Auto Group
Wise Auto Group offers a dealership and financing on ideal vehicles for customers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
Justin Tinker
Chief Financial Officer
Company data provided by crunchbase