Mission Community Hospital · 5 months ago
Clinical Unit Supervisor-MST
Los Angeles, CA, US
Full-time
Onsite
Mid, Senior LevelMission Community Hospital is seeking a Clinical Unit Supervisor for their Medical-Surgical/Telemetry Services. This role involves supervising nursing staff and providing direct patient care to acutely ill patients while ensuring high standards of clinical practice and patient safety.
Health CareNon ProfitWellness
Responsibilities
The Clinical Unit Supervisor performs primary patient care tasks/duties as outlined in this job description, as needed to supplement department staffing needs
In addition, the Clinical Unit Supervisor monitors and supervises department staff to ensure the following clinical and patient care procedures, processes, and/or tasks are performed during assigned work shift: Ensure staff completes admission assessment/triage, history and physical on all assigned patients per Department/unit policy
Ensure staff identifies psychosocial, spiritual, learning and discharge planning needs
Ensure staff have the knowledge and ability to perform a head-to-toe assessment on all patients and reassessments as per policy and relevant to patient’s needs/diagnosis within 3 hours of assuming assignment or per patient condition/unit policy
This includes: age specific assessments for unit’s patient population
Ensure staff completes patient transfer assessment within one hour of receiving patients or per unit policy
Ensure staff completes assessment and instruction upon discharge per unit policy
Ensure staff recognizes and reports abnormal diagnostic data to physicians immediately or as ordered
Ensure staff administer medications as ordered
Ensure staff demonstrates critical thinking skills and problems solving abilities in coordinating and supervising patient care
Ensure staff identifies predictable patient problems
Ensure staff provides appropriate care of the orthopedic patient following physician specific protocols
Ensure staff demonstrates safe use of the supportive equipment for the orthopedic patient including but not limited to walkers, CPM’s, and wheelchairs
Ensure staff identifies low volume/high risk patient problems and anticipates less predictable problems
Ensure staff recognizes the relationship between physiological and environmental factors and their effect on the patient/family
Ensure staff provides appropriate care for MS/Tele/Ortho/Neuro patients according to physician orders, standards of care, and hospital policies
Ensure physician’s orders are signed, dated, timed, transcribed correctly and carried out in a timely manner
Ensure staff reports and seeks immediate assistance in life threatening situations by recognizing subtle changes and trends, identifying abnormal deviations in signs, symptoms, and vital signs; interpreting these with respect to the patient’s condition and age and taking appropriate action
Ensure staff respects the Rapid Response Process and work to proactively identify classic signs that precede codes
Ensure staff identifies life threatening situations, initiates and coordinates appropriate nursing interventions Ensure staff recognizes and routinely performs report at Bedside utilizing available tools and/or reports
Ensure staff documentation reflects current nursing standards and supports policies and procedures
Ensure staff communicates information appropriately and clearly to physicians/directors/managers/charge nurse/ co-workers
In a timely manner
Ensure staff responds appropriately to usual and abnormal diagnostic data and documents interventions
Ensure staff suggests appropriate interventions for abnormal findings utilizing clinical assessment of the patient and critical thinking
Ensure staff evaluates the effectiveness of interventions based on psychosocial, age, and cultural, religious and educational influences; seeks assistance when necessary
Ensure staff demonstrates an ability to assist physicians and co-workers with procedures
Ensure staff sets up/prepares for procedures (less frequently done) and assists the physician effectively
Ensure staff follows appropriate Code notification procedures and functions in a Code situation quickly and calmly Ensure staff follows appropriate Organ Donation procedures
Ensure staff follows appropriate Morgue procedures
Ensure staff demonstrates knowledge and application of infection control policies and procedures supporting standards of care
Ensure staff effectively prioritizes clinical interventions and care
Ensure staff understands actions, side-effects, contra-indications of drugs and follows five “rights” of medication administration always using national patient Safety Goals (NPSG 2) patient identifier expectation
Ensure staff administers and documents medications, including narcotics, parenterals and blood components according to appropriate standards of care and policy and procedure
Ensure staff questions/withholds medication and notifies appropriate physician, supervisor and/or pharmacy when the medication, the dose, the frequency, or the route may be harmful to the patient
Ensure staff detects and reports medication or treatment errors according to policy
Ensure staff identifies drug/drug, drug/food interactions and notifies physician and pharmacy while monitoring for desired effect of medications/treatments
Ensure staff safely uses alternative routes of medication administration as well as times and adjusts medication administration times to optimize effects of medication
Develops, implements and evaluates a nursing plan of care for the patient/family – 10% Ensure staff identifies patient/family support systems and their effectiveness Ensure staff consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs
Ensure staff identifies and implements alternative interventions to achieve expected outcomes; involves and solicits feedback from patient and/or significant others
Ensure staff evaluates, by direct observation, the effectiveness of interventions based on the plan of care and expected outcomes
Ensure staff revises patient’s plan of care to reflect changes in patient needs or lack of progress in response to planned interventions
Ensure staff has the ability to formulate and revise plan of care as indicated by the patient’s response to treatment and evaluate overall plan daily for effectiveness, involving patient and patient’s family when appropriate
Ensure staff determines and prioritizes patient problems, expected outcome and discharge planning
Ensure staff formulates plan of care that demonstrates knowledge of age specific needs, conditions, and measurable interventions, including diagnostic process and expected diagnostic values for high volume cases
Ensure staff utilizes existing standards of care in formulating the plan
Ensure staff formulates plan of care that demonstrates knowledge of complex patient conditions and specific to the patient’s age and revises/updates the plan In collaboration with others Ensure staff communicates plan of care effectively to other staff members, physicians and interdisciplinary healthcare team members
Ensure staff actively participates in Case Management and other interdisciplinary care conferences
Ensure staff consults with other members of the healthcare team to maximize problem identification and appropriate interventions towards a positive patient outcome
Provides education for the patient/family - 10% Ensure staff identifies current patient/family coping mechanisms and their effectiveness
Ensure staff independently assesses learning needs of assigned patients and seeks assistance in identifying/meeting simple to complex learning needs
Ensure staff formulates a teaching plan, and performs the teaching for routine patient populations, incorporating teaching into the plan of care based upon identified learning needs and evaluates effectiveness of learning; family is included in teaching as appropriate
Ask open-ended questions e.g. what questions do you have for me?
Ensure staff avoids closed-end questions e.g. Do you have any questions?
Ensure staff implements instructions for patients/families/significant others about the illness, management of the illness and after discharge care using resources and referrals as necessary
Provides education for the patient/family - 10% (continued) Ensure staff teaches others involved in the care of the patient and family with simple to complex problems
Ensure staff evaluates teaching plan and revises in relation to patient and/or family response/input
Ensure staff performs teaching for simple to complex patient problems
Ensure staff evaluates need for further instruction based on patient/family response/ input; seeks assistance when appropriate
Ensure staff documents patient and/or family response/input
Ensure staff documents patient and/or family response and progress toward goals in compliance with plan of care and practice standards
Customer Service - 15% Demonstrates ethical decision making in their dealings with employees, patients, and visitors
Complies with established policies and regulations, and acts in an ethical manner
Uses customer feedback and data to improve the patient experience, their own performance and Mission Community Hospital processes
Is actively committed to Mission Community Hospital’s Customer Service Philosophy “Language of Caring, when addressing patients and customers
Is positive and respectful with their patients and customers, even under difficult circumstances, exemplifying Language of Caring Principles
Acts with a sense of urgency to correct any matters important to their patients and customers or the hospital
Demonstrates ability to perform proactive Service Recovery effectively when patient concerns arise
Consistently uses common courtesies like “please” and “thank you”
Interacts professionally with patient/family and treats patients/families with respect and dignity; ensures patient confidentiality
Immediately Greets/acknowledges customers warmly, with a smile, and immediately when they enter department/unit/area
Does not point out directions, but immediately offers to escort and/or hand-off customers to their destination
Honors the rights, privacy, and opinions of the patient and their families
Demonstrates commitment to Telephone /Intercom Etiquette at all times
Thanks patients and customers for choosing Mission Community Hospital and asks “What else can I do?”
Asks how the customer may be helped with interest and concern
End each customer interaction with, “Is there anything else that I can get for you?”
Actively and attentively listens to comments and feedback from patients and customers
Does not interrupt
Accepts ownership and takes action to resolve customer needs and/or concerns
Works to anticipate and exceed their patients, physicians, co-workers , direct reports and customer’s expectations whenever possible, and follows up to make sure that their needs have been met
Is generous in acknowledging a job well done
Handles themselves in a positive and professional manner through attitude, communication, interaction and appearance
Uses words and behaviors that express consideration, concern and respect
Leadership - 10% Communicates rationale for interventions to assigned staff and other healthcare team members
Facilitates appropriate/efficient utilization of resources
Facilitates and holds self and colleagues accountable for meeting department customer service standards in the performance of duties
Meets or exceeds customer service improvement targets as demonstrated by dashboards, etc
Focuses on process improvement, not team members when resolving conflicts
Employee is not judgmental and does not participate in gossip and rumors
Accountable through admitting when they make a mistake and actively working to correct the mistake and/or the process that may be in need of change
Recognizes and values the contribution of each team member and department in the success of Mission Community Hospital
Assists assigned staff and other patient care team members in completing care efficiently, effectively and safely
Participates in the clinical development of self and others to provide for personal growth, unit clinical competency, and position retention
Demonstrates leadership ability by assuming responsibility and accountability for assigned unit activities and healthcare system goals
Utilizes and role models participant decision making
Contributes to the team concept and maintains a positive working relationship, both within the department and with other departments, assisting when a need is observed or requested, and offers constructive suggestions for improvement instead of complaints
Provides coaching and supervision when deficiencies are noted
Works to achieve excellence in all situations
They go the extra mile when possible within their job and abilities
Is continuously aware of changing priorities and resource availability and proactively removes roadblocks and prevents problems
Utilizes competent interpersonal skills and conflict resolution technique
Delegates tasks within the scope of practice, skills and
Qualification
Required
Demonstrates a high Level of Commitment to providing direct and indirect patient care to the identified population
Supervises licensed (registered nurses and licensed vocational nurses) and non-licensed personnel as assigned in the acute care setting
Exhibits a Sense of Urgency while communicating with Physicians/Directors/Managers/House Supervisors/Co-Workers about changes in patient's clinical condition
Performs nursing duties in the assigned department exhibiting a Can Do Attitude
Responsible for making patient care assignments based on the skill, experience, temperament of other nursing personnel and based on the acuity of the patients
Ensures patient and staff safety
Assists in the evaluation of performance and skills of Agency/Temporary staff, as well as, permanent acute care staff
Directs and orients staff members as needed/assigned in all aspects of acute care management
Participates in quality and process improvement(s) in the department during all phases from planning to implementing, and sustaining efforts
Takes corrective action when employees fail to carry out delegated duties
Performs primary patient care tasks/duties as outlined in this job description, as needed to supplement department staffing needs
Monitors and supervises department staff to ensure clinical and patient care procedures, processes, and/or tasks are performed during assigned work shift
Ensures staff completes admission assessment/triage, history and physical on all assigned patients per Department/unit policy
Ensures staff identifies psychosocial, spiritual, learning and discharge planning needs
Ensures staff have the knowledge and ability to perform a head-to-toe assessment on all patients and reassessments as per policy and relevant to patient's needs/diagnosis
Ensures staff completes patient transfer assessment within one hour of receiving patients or per unit policy
Ensures staff completes assessment and instruction upon discharge per unit policy
Ensures staff recognizes and reports abnormal diagnostic data to physicians immediately or as ordered
Ensures staff administers medications as ordered
Ensures staff demonstrates critical thinking skills and problems solving abilities in coordinating and supervising patient care
Ensures staff identifies predictable patient problems
Ensures staff provides appropriate care of the orthopedic patient following physician specific protocols
Ensures staff demonstrates safe use of the supportive equipment for the orthopedic patient
Ensures staff identifies low volume/high risk patient problems and anticipates less predictable problems
Ensures staff recognizes the relationship between physiological and environmental factors and their effect on the patient/family
Ensures staff provides appropriate care for MS/Tele/Ortho/Neuro patients according to physician orders, standards of care, and hospital policies
Ensures physician's orders are signed, dated, timed, transcribed correctly and carried out in a timely manner
Ensures staff reports and seeks immediate assistance in life threatening situations
Ensures staff respects the Rapid Response Process and work to proactively identify classic signs that precede codes
Ensures staff identifies life threatening situations, initiates and coordinates appropriate nursing interventions
Ensures staff recognizes and routinely performs report at Bedside utilizing available tools and/or reports
Ensures staff documentation reflects current nursing standards and supports policies and procedures
Ensures staff communicates information appropriately and clearly to physicians/directors/managers/charge nurse/ co-workers
Ensures staff responds appropriately to usual and abnormal diagnostic data and documents interventions
Ensures staff suggests appropriate interventions for abnormal findings utilizing clinical assessment of the patient and critical thinking
Ensures staff evaluates the effectiveness of interventions based on psychosocial, age, and cultural, religious and educational influences
Ensures staff demonstrates an ability to assist physicians and co-workers with procedures
Ensures staff sets up/prepares for procedures and assists the physician effectively
Ensures staff follows appropriate Code notification procedures and functions in a Code situation quickly and calmly
Ensures staff follows appropriate Organ Donation procedures
Ensures staff follows appropriate Morgue procedures
Ensures staff demonstrates knowledge and application of infection control policies and procedures supporting standards of care
Ensures staff effectively prioritizes clinical interventions and care
Ensures staff understands actions, side-effects, contra-indications of drugs and follows five 'rights' of medication administration
Ensures staff administers and documents medications, including narcotics, parenterals and blood components according to appropriate standards of care and policy and procedure
Ensures staff questions/withholds medication and notifies appropriate physician, supervisor and/or pharmacy when the medication, the dose, the frequency, or the route may be harmful to the patient
Ensures staff detects and reports medication or treatment errors according to policy
Develops, implements and evaluates a nursing plan of care for the patient/family
Ensures staff identifies patient/family support systems and their effectiveness
Ensures staff consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs
Ensures staff identifies and implements alternative interventions to achieve expected outcomes
Ensures staff evaluates, by direct observation, the effectiveness of interventions based on the plan of care and expected outcomes
Ensures staff revises patient's plan of care to reflect changes in patient needs or lack of progress in response to planned interventions
Ensures staff has the ability to formulate and revise plan of care as indicated by the patient's response to treatment
Ensures staff determines and prioritizes patient problems, expected outcome and discharge planning
Ensures staff formulates plan of care that demonstrates knowledge of age specific needs, conditions, and measurable interventions
Ensures staff utilizes existing standards of care in formulating the plan
Ensures staff communicates plan of care effectively to other staff members, physicians and interdisciplinary healthcare team members
Ensures staff actively participates in Case Management and other interdisciplinary care conferences
Ensures staff consults with other members of the healthcare team to maximize problem identification and appropriate interventions towards a positive patient outcome
Ensures staff identifies current patient/family coping mechanisms and their effectiveness
Ensures staff independently assesses learning needs of assigned patients
Ensures staff formulates a teaching plan, and performs the teaching for routine patient populations
Ensures staff implements instructions for patients/families/significant others about the illness, management of the illness and after discharge care
Ensures staff teaches others involved in the care of the patient and family with simple to complex problems
Ensures staff evaluates teaching plan and revises in relation to patient and/or family response/input
Ensures staff performs teaching for simple to complex patient problems
Ensures staff evaluates need for further instruction based on patient/family response/input
Ensures staff documents patient and/or family response/input
Ensures staff documents patient and/or family response and progress toward goals in compliance with plan of care and practice standards
Demonstrates ethical decision making in their dealings with employees, patients, and visitors
Complies with established policies and regulations, and acts in an ethical manner
Uses customer feedback and data to improve the patient experience, their own performance and Mission Community Hospital processes
Is actively committed to Mission Community Hospital's Customer Service Philosophy
Is positive and respectful with their patients and customers, even under difficult circumstances
Acts with a sense of urgency to correct any matters important to their patients and customers or the hospital
Demonstrates ability to perform proactive Service Recovery effectively when patient concerns arise
Consistently uses common courtesies like 'please' and 'thank you'
Interacts professionally with patient/family and treats patients/families with respect and dignity
Immediately Greets/acknowledges customers warmly, with a smile
Does not point out directions, but immediately offers to escort and/or hand-off customers to their destination
Honors the rights, privacy, and opinions of the patient and their families
Demonstrates commitment to Telephone /Intercom Etiquette at all times
Thanks patients and customers for choosing Mission Community Hospital and asks 'What else can I do?'
Asks how the customer may be helped with interest and concern
End each customer interaction with, 'Is there anything else that I can get for you?'
Actively and attentively listens to comments and feedback from patients and customers
Accepts ownership and takes action to resolve customer needs and/or concerns
Works to anticipate and exceed their patients, physicians, co-workers, direct reports and customer's expectations whenever possible
Handles themselves in a positive and professional manner through attitude, communication, interaction and appearance
Uses words and behaviors that express consideration, concern and respect
Communicates rationale for interventions to assigned staff and other healthcare team members
Facilitates appropriate/efficient utilization of resources
Facilitates and holds self and colleagues accountable for meeting department customer service standards
Meets or exceeds customer service improvement targets as demonstrated by dashboards
Focuses on process improvement, not team members when resolving conflicts
Accountable through admitting when they make a mistake and actively working to correct the mistake
Recognizes and values the contribution of each team member and department in the success of Mission Community Hospital
Assists assigned staff and other patient care team members in completing care efficiently, effectively and safely
Participates in the clinical development of self and others to provide for personal growth, unit clinical competency, and position retention
Demonstrates leadership ability by assuming responsibility and accountability for assigned unit activities and healthcare system goals
Utilizes and role models participant decision making
Contributes to the team concept and maintains a positive working relationship
Provides coaching and supervision when deficiencies are noted
Works to achieve excellence in all situations
Is continuously aware of changing priorities and resource availability and proactively removes roadblocks and prevents problems
Utilizes competent interpersonal skills and conflict resolution technique
Delegates tasks within the scope of practice, skills
Company
Mission Community Hospital
Mission Community Hospital is a nonprofit organization that offers medical, surgical, psychiatric and 24/7 emergency room care services.
Founded in 1923
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Theiring
Chief Executive Officer
Company data provided by crunchbase