Intelas · 1 week ago
DISTRIBUTION EQUIPMENT TECHNICIAN
Tyler, TX, US
Full-time
Onsite
Mid LevelIntelas is a Compass One Healthcare company that provides advanced asset management services to healthcare facilities. The Distribution Equipment Technician role involves leading and supporting a service team for diagnostic imaging equipment, ensuring customer satisfaction, and providing technical support across various modalities.
Responsibilities
Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability
Provide technical support via phone, written (email or other) and on-site, as needed
Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s
Proven track record of solving difficult problems
Demonstrated ability to handle difficult customer situations
Perform/facilitate DI assessments at new account start-up or when needed
Supports QA/RA to ensure compliance with company, ISO, and governmental policies. Contribute/write policies as needed
Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual
Ability to carry or pull up to 40 lbs of equipment and tools
Frequent bending, stooping, twisting and turning required using full body mobility
Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards
Perform other related duties as required
Possess a valid driver’s license and maintain a good driving record
Available for after hours and weekend support as needed
Travel up to 80% of the time to customer sites, meetings, and training as required
Qualification
Required
Bachelor's or Associate's Degree in Electronics/Biomedical Technology or equivalent
Ability to carry or pull up to 40 lbs of equipment and tools
Frequent bending, stooping, twisting and turning required using full body mobility
Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards
Possess a valid driver's license and maintain a good driving record
Available for after hours and weekend support as needed
Travel up to 80% of the time to customer sites, meetings, and training as required
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Intelas
At Intelas, we bring clarity to complexity.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase