Oracle Cloud HCM Help Desk Lead jobs in United States
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Exarca Inc. · 8 hours ago

Oracle Cloud HCM Help Desk Lead

positionLivermore, CA
timeContract
remoteHybrid
senioritySenior Level

Exarca Inc. is seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules. This role will serve as the functional lead for the module, partnering closely with business stakeholders and technical teams to ensure a successful deployment and post-go-live support model.

Information Technology
Hiring Manager
Dolly Rawat
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Responsibilities

Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
Lead and support system testing activities, including unit testing, integration testing, and UAT
Act as the primary functional SME for the Help Desk module throughout the project lifecycle
Collaborate with technical teams on integrations, reporting, and data migration as needed
Support change management, documentation, and end-user training efforts
Provide guidance on post-go-live support, enhancements, and optimization opportunities

Qualification

Oracle Cloud HCMHelp Desk / HR Service DeliveryFunctional lead experienceConfigurationStakeholder communicationHR processes understandingLeadership skills

Required

Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
Strong hands-on experience with design, configuration, and testing
Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
Strong understanding of HR processes and service delivery models
Excellent stakeholder communication and leadership skills
Ability to work in a hybrid environment, including onsite presence in Livermore, CA (2 days/week)

Preferred

Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
Prior experience in enterprise or public-sector environments
Experience supporting post-implementation stabilization and enhancements

Company

Exarca Inc.

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Exarca Inc serves the technology consulting and staffing industry that stand for stability, strength, breadth & national reach.
dateFounded in 2019
location
Austin, Texas, USA
people-size51-200 employees
web-link
https://exarcainc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Urvashi Sharma
Sales Vertical Head/Delivery Manager- Client Partner
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Company data provided by crunchbase