Randstad · 2 weeks ago
CSR/Administrative - Hybrid in Worcester
Worcester, MA, US
Full-time
Hybrid
Entry Level
$20/hr - $20/hr
2+ years expRandstad is a nationally industry-leading insurance company recognized as one of America's Top Employers. They are seeking a Service Representative for a hybrid role based in Worcester, MA, responsible for managing customer contact and providing quality service primarily through phone and email.
Information TechnologyService IndustrySocial Network
Responsibilities
Provide timely, quality service by responding to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others
Makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests, and handles indexing several CSC Outlook mailboxes
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails
May answer telephone inquiries from Commercial lines policy owners and Agents for certificate requests
Completes certificate of insurance and ID card requests within service level expectations
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly
Qualification
Required
High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred)
Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting
Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills
Able to commit to the entirety of the training program and receptive to coaching and feedback
Benefits
Best-in-Class Training: You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship.
Hybrid Flexibility: Enjoy the best of both worlds with a hybrid schedule based out of our Worcester, MA office.
Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company.
On-site gym, walking paths, coffee cafe, and cafeteria available.
Free city parking and parking garage.
Highway access off Interstate 290.
Community-focused company and Worcester Red Sox sponsor.
Internship programs
Company
Randstad
Randstad is the world’s largest talent company and a partner of choice to clients.
10001+ employees
H1B Sponsorship
Randstad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (754)
2022 (776)
2021 (1143)
2020 (1749)
Funding
Current Stage
Late StageLeadership Team
Richard Jager
Chief Executive Officer at Randstad Group DACH
Sander van 't Noordende
CEO
Recent News
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