M3 Networks · 2 days ago
Senior Technical Account Manager
Southlake, TX
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $115K/yr
3+ years expM3 Networks is looking for a Senior Technical Account Manager who excels in managing messy accounts and transforming them into organized and satisfied client relationships. The role involves leading client interactions, managing renewals, and recommending upgrades without the need for extensive training.
Information TechnologyIT ManagementTechnical Support
Responsibilities
Own a book of MSP client accounts end-to-end
Manage renewals, agreements, seat changes, and service alignment
Keep accounts organized and documented inside ConnectWise
Identify and close upgrades (security, users, projects, standardization)
Qualification
Required
3+ years MSP Account Management / TAM / vCIO / Client Success experience
Strong experience with ConnectWise Manage (required)
Strong experience with Quoter (required)
Proven ability to manage renewals + agreements and drive account upgrades
Professional communication and follow-through
Benefits
401(k)
401(k) 3% Match
401(k) matching
Cell phone reimbursement
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
M3 Networks
M3 Networks provides IT support services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael D. Moore
Founder and CEO
Stephanie Moore, CPA
Chief Financial Officer
Company data provided by crunchbase