UpClear · 2 weeks ago
Client Success Manager (NYC)
New York, New York, United States
Full-time
Onsite
Mid Level
4+ years expUpClear is a SaaS company specializing in revenue management software used by leading consumer goods brands. The Client Success Manager will act as the primary point of contact for clients, ensuring support and satisfaction while collaborating with senior team members on various client-related tasks.
AnalyticsInformation TechnologyMarketingSaaSSoftware
Responsibilities
Act as primary point of contact for portfolio of clients
Contribute to ensure impeccable client support to meet SLA targets and client satisfaction
Support senior team members to prepare client meetings with regards to content and documentation
Support senior team members with data collection activities to measure Key Client Success KPIs
Support creation and maintenance of documentation and reporting
Follow-up on client success, progress, issues and opportunities
Develop business requirements for software evolutions, and present to solution and product teams
Develop test scripts and execute user acceptance testing
Work with product and engineering teams to resolve issues
Qualification
Required
High level of comfort with technical information
Ability to commute to the West 22nd Street office in New York
Experience in client support and satisfaction
Ability to prepare client meetings with content and documentation
Experience in data collection activities to measure Key Client Success KPIs
Ability to create and maintain documentation and reporting
Experience in following up on client success, progress, issues, and opportunities
Ability to develop business requirements for software evolutions
Experience in presenting to solution and product teams
Ability to develop test scripts and execute user acceptance testing
Experience working with product and engineering teams to resolve issues
Company
UpClear
UpClear is a provider of Revenue Growth Management (RGM) expertise to Consumer Goods manufacturers and distributors across four continents.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thierry Soudee
Founder & CEO
Gerard Frantz
Chief Technology Officer
Recent News
Company data provided by crunchbase