Resident Services Administrator jobs in United States
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Douglas Emmett · 3 weeks ago

Resident Services Administrator

positionHonolulu, HI, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Douglas Emmett operates a significant portfolio of Class A office space and luxury apartment units. The Resident Services Administrator is responsible for providing administrative support to the Community Manager, handling operations in accordance with company standards and ensuring tenant satisfaction through effective communication and service management.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Greet visitors to the office
Answer telephones
Dispatch engineering to handle tenant service requests
Follow up on tenant requests to confirm timely completion of work
Open, date stamp and distribute mail and deliveries
Contact tenants who are late paying rent
Prepare tenant memos
Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report for Community Manager review and approval
Coordinate tenant welcome packets and tenant events with Community Manager and vendors
Research and make recommendations to Community Manager for more cost-effective and efficient methods of performing administrative duties
Special projects as directed by Community Manager

Qualification

WordExcelWritten communicationVerbal communicationCustomer serviceProfessional demeanorJudgmentMulti-taskingTeam player

Required

Must have high school diploma or GED
Must have intermediate level knowledge of Word and Excel
Strong written and verbal communication skills
Projects a professional image by meeting Douglas Emmett dress code standards
Ability to communicate in a clear, positive and professional manner with tenants, employees and vendors
Ability to exercise good judgment and professional demeanor when interacting with building management, tenants and vendors
Ability to work well under pressure, prioritize multiple tasks and consistently produce high-quality accurate work
Team player attitude
Strong customer service orientation

Company

Douglas Emmett

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Douglas Emmett, Inc. is a self-administered and self-managed Real Estate Investment Trust (REIT).
dateFounded in 1971
location
Santa Monica, California, USA
people-size501-1000 employees
web-link
http://douglasemmett.com

Funding

Current Stage
Public Company
Total Funding
$941M
2025-09-08Post Ipo Debt· $941M
2006-10-24IPO

Leadership Team

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Peter Seymour
Chief Financial Officer
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Recent News

Business Wire
Douglas Emmett Announces Dates for Its 2025 Fourth Quarter Earnings Results and Live Conference Call
2026-01-07
The Real Deal
Hollywood deal “Skims” along top, downtown lags on LA’s biggest office sales
2025-12-24
The Real Deal
Silent distress at OC office campus
2025-11-09
Company data provided by crunchbase