Crystal Stairs, Inc. · 3 months ago
Childcare Customer Service Specialist
Los Angeles, CA, US
Full-time
Onsite
New Grad, Entry LevelCrystal Stairs, Inc. is dedicated to improving the lives of families through child care services, research, and advocacy. They are seeking a Program Specialist to assist with the implementation of services and special projects for child care referral services, focusing on delivering quality services and resources to parents and providers.
Child CareFunding PlatformNon Profit
Responsibilities
Perform telephone counseling with parents on choosing quality child care and on child development issues
Provide parents with referrals to licensed child care programs
Routinely update computerized provider child care records
Disseminate information and resources on relevant child care and child care development issues as needed
Keep abreast of legislative issues and regulatory changes affecting child care providers
Act as a resource hub to providers, parents, and the community
Attend workshops, trainings, and community meetings as requested
Ability to work evenings and weekends when needed
Assist department management team as requested with any special departmental projects or functions including provider training and workshops, special mailings, and special projects
Give presentations to community groups or organizations as needed
Work with other department staff and other agency departments to coordinate services to parents and providers
Perform other tasks as assigned by the management team
Qualification
Required
Must have excellent written and verbal communication skills
Must have the ability to deliver strong customer service skills
Must possess the ability to work effectively with parents and child care providers
Possess strong organization skills and be detail oriented
Demonstrate a high proficiency in Microsoft Office (e.g. Publisher, Word, Excel and Outlook)
Must have the ability to work flexible days as work may include evenings and weekends
Must possess a valid California Driver's License, have use of a motor vehicle and provide evidence of automobile liability insurance
Preferred
Bachelor's degree or Associate's degree from an accredited college or university in Early Childhood Education, Child Development or related field preferred
Previous experience in early childhood education or child care field preferred, in direct services such as a center-based or family child care, or in indirect services such as parent education or counseling
Benefits
Medical/ Dental/ Vision - 95% paid by employer
Pet Insurance
Employee Assistance Program
Voluntary Life and AD&D for Employee, Spouse and Children
401k Matching Options
Flex Spending (Health Care and Dependent Care)
Mutual of Omaha (STD, Accident, & Critical Illness)
Generous Sick and Vacation Time
Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
Opportunity for Growth and Development
Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Company
Crystal Stairs, Inc.
Crystal Stairs, Inc. is one of the largest private, nonprofit child care and child development corporations in California.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase