AAON, Inc. · 15 hours ago
Customer Service Representative I
Redmond, OR
Full-time
Hybrid
New Grad, Entry Level
$15.71/hr - $23.56/hrAAON, Inc. is an industry leader in the innovative research, development, design, and manufacturing of custom HVAC solutions. The Customer Service Representative I is responsible for providing front-line support to customers by responding to inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.
Energy EfficiencyHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
Responsibilities
Responds to routine customer inquiries via phone, email, or chat
Processes orders, returns, and basic service requests
Maintains accurate customer records and documentation
Escalates complex issues to higher-level representatives or supervisors
Coordinates with internal departments to ensure customer needs are met
Provides product and service information based on standard guidelines
Follows established procedures and scripts for common issues
Qualification
Required
Requires a high school diploma or GED
Requires basic knowledge of customer service principles and practices
Strong verbal and written communication skills
Ability to learn and use CRM and ERP systems
This role requires sustained attention to detail, multitasking, and clear communication
Must be able to sit for extended periods and use a computer and phone system
Preferred
Basic understanding of HVAC products is a plus
Benefits
Tuition reimbursement
Paid time-off
Paid holidays
Healthcare insurance & Health Savings Accounts
Profit sharing or Annual Incentive Plan Bonus
Premium 401(k) plan
Company
AAON, Inc.
Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$80M2024-12-18Post Ipo Debt· $80M
1991-01-04IPO
Leadership Team
G
Gary Fields
Chief Executive Officer
Matt Tobolski
Chief Executive Officer
Recent News
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