iconectiv · 5 days ago
Customer Service Desk Analyst 2 Job ID - 3084
Bridgewater, NJ
Full-time
Hybrid
Mid Level
$60K/yr - $86K/yr
3+ years expIconectiv is a company that provides information services, digital identity, and numbering intelligence to help businesses and their customers securely access and exchange information. The Customer Service Desk Analyst 2 will be responsible for providing end user support for business applications and standard client software, while also monitoring and responding to customer inquiries through multiple channels.
Enterprise SoftwareMobileSoftwareTelecommunicationsWireless
No H1B
U.S. Citizen Only
Responsibilities
Monitor and respond to multiple channels of customer contact including chat, email, and phone
Support the following types of calls, questions, or tickets:
Customer Service
Billing
Application Troubleshooting
Assisting customers perform porting related tasks
Executing planned porting activities for service providers
Data Entry
Use critical thinking skills to troubleshoot incidents which will also include working with other departments to satisfy customer needs
Learn and understand all provided training materials associated with the industry, the application, customer service, and related processes/procedure
Gain a full understanding of internal processes and assist as needed
Qualification
Required
US Citizenship required
BS or BA degree is preferred
Minimum 3 years of customer service experience is desired
Excellent phone and verbal communication skills
Good working knowledge of Oracle SQL, Java and UNIX skills preferred
Experience using 'Chat' to support customers (requires good spelling)
Any application support experience would be a plus
Superior MS Office Skills
Good writing skills and the ability to author professional correspondence
Excellent work ethic and customer focus
Initiative, critical thinking and good follow through are key characteristics
Any experience with ServiceNow or similar ticketing system would be a plus
Preferred
Familiarity with Java Application Middleware; specifically Red Hat Jboss Enterprise Advanced Platform
Understanding of Relational Database Management System concepts; especially in the Oracle Database product line
Understanding of agile software development principles and knowledge of IBM Rationale and Testing Work Bench a plus
Familiarity with the following languages and technologies: JSON, HTML, JavaScript, Web Services, XML, CSS, Perl, Source Control and Configuration Management tools
Willingness to work in 24/7 environment
Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person
Benefits
On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances.
Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions.
Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.
Company
iconectiv
iconectiv develops technology solutions that focus on network and operations management, digital identity management and fraud prevention It is a sub-organization of Ericsson.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Francisco Partners
2024-08-16Acquired
2017-08-11Private Equity· $200M
Leadership Team
Chris Drake
SVP Corporate and Business Development
Recent News
2025-10-28
2025-10-14
Company data provided by crunchbase