Northwest Human Services, Inc. · 16 hours ago
Communications Manager
Salem, OR
Full-time
Onsite
Mid, Senior Level
5+ years expNorthwest Human Services, Inc. is a non-profit leader in providing advocacy, quality healthcare, and social services in Marion and Polk counties. They are seeking a strategic and creative Communications Manager to lead and execute organization-wide communications that amplify their mission, services, and impact, while managing marketing, media relations, digital presence, and internal communications.
Health CareHospitalMental HealthNon Profit
Responsibilities
Partner with the CEO and senior leadership to develop and implement a comprehensive, mission-aligned communications strategy
Provide strategic counsel on media relations, crisis communications, reputation management, advocacy, and policy-related messaging
Ensure consistent, compelling messaging that reflects NWHS’s values, services, and community impact
Create and oversee high-quality, culturally responsive content across multiple formats (print, digital, social, video)
Ensure all communications align with NWHS branding, voice, and accessibility standards
Conduct brand audits and maintain communication and brand guidelines
Produce key publications such as newsletters, annual reports, and promotional materials
Coordinate branded materials and vendor-produced assets
Manage and grow NWHS’s digital platforms, including website and social media channels
Monitor analytics and performance metrics to drive engagement and continuous improvement
Respond to online inquiries, reviews, and interactions in a timely and professional manner
Ensure website accuracy, usability, SEO optimization, and content updates
Cultivate relationships with media outlets and journalists; pitch stories and respond to media inquiries
Draft press releases, op-eds, and thought leadership content highlighting NWHS programs and impact
Serve as primary crisis communications support within the incident command structure
Prepare and train leadership and staff for media engagement as needed
Support community outreach initiatives, public appearances, and partnership communications
Assist with planning and promotion of agency-wide events, health fairs, fundraisers, and awareness campaigns
Develop speeches, presentations, and outreach materials for leadership and staff
Capture photography and visual content for communications use
Lead internal communications efforts to keep staff informed and engaged
Partner with HR to support recruitment and employer branding campaigns
Provide training to staff on communications processes, brand standards, and messaging
Track and report on key performance indicators related to digital engagement, media coverage, and community reach
Analyze campaign effectiveness and return on investment
Present regular updates and recommendations to executive leadership and the Board of Directors
Qualification
Required
Bachelor's degree in communications, public relations, journalism, marketing, or a related field
5–7 years of progressive experience in communications, marketing, media relations, or public affairs
Experience managing integrated communications strategies across digital, print, and media platforms
Strong writing, editing, and storytelling skills
Strong understanding of communications strategies, brand positioning, and public/media relations
Preferred
Experience in healthcare, nonprofit, or community-based organizations
Benefits
Healthcare insurance plans: Medical, Dental, Vision
Group Life: Short-Term & Long-Term Disability 100% paid by employer
403(b) retirement plan with 2% of employer contribution and up to 3% employer match
Flex Spending Account
PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
Continuing Education & Training Benefits
Employee Healthy Living Program – Gym Membership & Smoking Cessation
Company
Northwest Human Services, Inc.
Northwest Human Services has been providing residents of Marion and Polk counties with comprehensive medical, dental, psychiatry, mental health, and social services for over 45 years.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase