Citizens Advice · 2 days ago
Generalist Adviser/Caseworker
Westminster, CO
Full-time
Hybrid
Entry, Mid LevelCitizens Advice Westminster is dedicated to making a difference in the lives of people in Westminster by providing high-quality advice services. As a Generalist Adviser/Caseworker, you will deliver advice and casework across various enquiry areas, particularly focusing on welfare benefits and housing, while supporting vulnerable clients.
Association
Responsibilities
Deliver advice and casework across a full range of enquiry areas, particularly welfare benefits and housing
Provide casework support to vulnerable clients, including acting on their behalf with third parties
Qualification
Required
Strong communicator with excellent interpersonal skills
Ability to work effectively with a diverse range of people, including those who may be vulnerable
Commitment to developing skills
Comfortable working flexibly, including from home
Experience delivering advice and casework across a full range of enquiry areas, particularly welfare benefits and housing
Benefits
Generous annual leave that increases with length of service
Paid sick leave
A pension scheme
Annual season ticket loans
Career breaks
Ongoing opportunities for professional development and progression within the organisation
A flexible working environment where you can work from home on some days
Company
Citizens Advice
Citizens Advice, the national body for the citizens advice movement
Founded in 1939
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Clare Moriarty
Chief Executive
Rachel Mills
Senior Policy Researcher
Recent News
London Evening Standard
2026-01-16
2025-11-05
2025-11-01
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