Palette Hotels · 4 months ago
Hotel Operations Manager - Staybridge Suites Pecos, TX
Pecos, TX, US
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expPalette Hotels is dedicated to creating and sustaining meaningful hospitality careers for their associates. They are seeking a Hotel Operations Manager to support the execution of all operations in hotel departments, improve guest and employee satisfaction, and maximize financial performance while ensuring compliance with standards and procedures.
Hospitality
Responsibilities
Responsible for completing required franchise and Palette Hotels LLC
Standards training and staying current on all updates/changes to standards, policies, and processes
Works with and ensures compliance with all guidelines for operations, including front desk, housekeeping, maintenance and food service
Conducts monthly department meetings to review new procedures and solicit input from all employees
Handles and provides resolution to guest complaints and employee issues
Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
Answers inquiries pertaining to hotel policies and services
Ensures property hiring practices comply with all state and federal requirements
Performs functions of the General Manager in his or her absence
Available to work weekends
Directly supervises staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Other duties as assigned
Qualification
Required
Requires the ability to read, write, and speak the English language
Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand
Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments
Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds
Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures
Knowledge of safety management principles; federal and state OSHA regulations
The ability to foster commitment, team spirit and trust
Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines; define and implements solutions to problems; and recognize when no action is required
Working knowledge of Microsoft Office products including Word, Excel, and Outlook
Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need
Preferred
A minimum of an Associate's degree preferred and six months to one year related experience and/or training; or equivalent combination of education and experience
Benefits
Highly competitive salaries
Outstanding health
Benefits
Extensive training and development programs
Promotion within the organization
A positive team-based culture where people make the difference
Company
Palette Hotels
Palette Hotels is a modern and fully integrated hotel management company.
1001-5000 employees
H1B Sponsorship
Palette Hotels has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Madhi Nair
Chief Executive Officer
Company data provided by crunchbase